Chief Program Officer

locationPleasant Valley, NY 12569, USA
PublishedPublished: 5/14/2024
ExpiresExpires: 7/13/2024
Full Time
5 - 7 Years
$121,000 to $140,000 per year

Job Title:         Chief Program Officer 

FLSA Status:  Exempt

Reports to:      Executive Director

Reporting to this Position: Director(s) Program Services

As part of NHR’s executive management team, the Chief Program Officer (CPO) is directly responsible for the oversight of Residential, Day Habilitation, Community Habilitation and Respite Services provided by NHR and the direct supervision of the Director(s) of Program Services.   The CPO works to ensure that the program supports are provided in a manner that complies with regulatory and quality standards of OPWDD, Medicaid, CQL and other applicable certifying/regulatory bodies.

Position Responsibilities: 

In a manner consistent with NHR’s Mission Statement and Unifying Principles and applicable laws and regulations, the CPO shall:

  • Assist in the development of program proposals that enhance existing supports and develop new supports to achieve valued outcomes in the lives of people we support.
  • As part of a cross functional team, assist in ensuring that all program supports operate in compliance with agency policies, procedures and expectation while meeting regulatory/licensing compliance obligations from OPWDD, Medicaid or other regulatory body.
  • Provide supervision to and oversight of the Director(s) of Program Services.
  • Review and analyze the program expenditures against budgets to ensure alignment including but not limited to billing processes and overtime analysis.
  • As part of a cross functional team, assist in the evaluation of the effectiveness of the program services provided by NHR and make recommendations and take action to improve the quality and efficiency of NHR’s program supports.
  • Provide support to the Director(s) of Program Services, to assist in NHR’s response to statements of deficiencies resulting from external audits of the program services program. This includes providing constructive feedback and developing corrective action plans and within areas of responsibility to ensure that those plans are implemented in a timely and effective manner.
  • In conjunction with the Director(s) of Program Services,  and program coordinators, work to minimize the use of overtime in the program services program while ensuring that satisfactory staffing levels are maintained.
  • In conjunction with the Staff Development Coordinator,  Director(s) of Program Services, and program coordinators, ensure that all staff in program services maintain compliance with training requirements for their positions.
  • Hire, supervise and evaluate the work of the Director(s) of Program Services (and staff as necessary in conjunction with the Residence Coordinators).  Make recommendations for advancement and termination of program services staff.
  • Partner closely with the Chief Quality and Compliance Officer for investigations, incident management and incident closures.
  • Sit on agency standing committees including but not limited to: Labor Management Committee, Safety Committee, Human Rights Committee, and Special Review Committee.
  • Participate on the management negotiating team during contract negotiations with SEIU Local 200United.
  • Facilitate weekly meetings with the Director(s) of Program Services.  Prepare and submit reports for these meetings on a timely basis.
  • Participate in weekly executive management team meetings. Prepare and submit reports for these meetings on a timely basis.
  • Attend team (staff) meetings at program sites on a regular basis.
  • Participate in meetings with people receiving supports and their families as necessary.
  • Maintain an agency wide agenda/perspective to ensure that all program programs operate with the same systems, leadership values and commitment to excellence.
  • Keep abreast of all pertinent federal, state regulations and laws and NHR policies as they presently exist and as they change or are modified. 
  • Keep abreast of developments in assistive technology as it relates to program supports.
  • Keep abreast of developments in service options for people with intellectual and developmental disabilities in order to offer people we support more choice in the selection of program support options available through NHR.
  • Continuously update and enhance job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; and, participating in professional organizations.
  • Accept ownership for accomplishing new and different assignments and projects, actively explore opportunities to add value to job accomplishments and in so doing enhance department and organization reputation.
  • Assume such other duties and responsibilities as may be assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Essential Skills and Experience

An employee in this position must possess the ability to and demonstrate through action the ability to:

  • React calmly and professionally under stressful circumstances.
  • Interpret/explain State and Federal laws, rules, regulations, policies/procedure relating to program programs for people with IDD.
  • Analyze complex situations accurately and rapidly adopt an effective course of action.
  • Manage multiple complex projects, rapidly shifting priorities with short time lines, meet deadlines.
  • Work cooperatively with various levels of staff; inspire teamwork and cooperation with partners both inside and outside of NHR.

Education, Training and Experience:

This position requires the incumbent to possess at least 5 years of progressively responsible management experience in an agency supporting individuals with intellectual and developmental disabilities in an environment regulated by NYS OPWDD.  A Bachelor’s Degree or higher in a related field is preferred but not required.

Physical Demands and Work Environment:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform essential functions of this position.

Required degree level

  • Bachelor Degree

Years of experience

  • 5 - 7 Years

Salary range

  • $121,000 to $140,000 per year

Required skills

  • General knowledge
  • Office applications
  • Adobe Acrobat
  • MS Office