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Senior UX Designer The Role Fidelity Investments is looking for a Senior User Experience Designer who is passionate about their craft and making investing approachable for all audiences. We are redefining the financial services industry by changing the way we work and putting the customer first. It’s a fast-paced environment where decisions are data-focused, collaborative, and iterative. The organization deeply values design. The Expertise and Skills You Bring · Experience o 4-6+ years of UX or related experience is preferred o A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred o Experience working on agile teams delivering value in digital products preferred o Experience running and/or using research to support evidence-focused design decisions preferred o A digital portfolio we can review online is required · Skills o An array of design skills, which might include visual, conversational, information architecture, prototyping, strategic design methods (such as design thinking), user research, or writing o Ability to design across all channels including web, native, and automated o Effective communication as a writer, presenter, and facilitator; equally at ease speaking with developer partners or executives o A foundation of development knowledge, both web and mobile o Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better o Partnering with user research to understand the customer problems to tackle o Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions o An unwavering curiosity to ask why o Design brings you happiness · Senior UX Designers typically: o Lead the design strategy and execution on their product team, with some guidance and coaching o Help define the design work and deliver business outcomes on the product team o Consult with the product owner to help inform product strategy o Contribute to the culture of the UXD group The Team This role also supports Fidelity’s User Experience Design team, a group that delivers simple and accessible digital experiences to its customers. COVID Work Policy (exclude if role is 100% remote) Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You’ll be spending some of your time onsite depending on the nature and needs of your role. Dynamic Working – Post Pandemic (exclude if role is 100% remote) Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style. Your success and growth is important to us, so you’ll want to enjoy the benefits of coming together in person – face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you

Fidelity TalentSource

User Experience Designer

Great opportunity exists for a bachelor's level Therapeutic Mentoring (TM) and Therapeutic Training and Support (TTS) worker to join our dedicated team of professionals in our Quincy In-Home Therapy program!  &nbsp;TM/TTS is a dual role that works independently as well as with master level clinicians to assist children and families in their home and community.&nbsp;1:1 structured service:&nbsp;<ul><li>mentoring sessions supporting a youth’s behavioral health treatment plan goal developed by a hub service (outpatient, in-home therapist or intensive care coordinator)</li><li>supporting, coaching, training the youth in age-appropriate behaviors</li><li>interpersonal communication</li><li>problem-solving and conflict resolution&nbsp;relative to other children, adolescents, and adultsin recreational and social activities</li></ul>Team services provided under the supervision of a clinician:&nbsp;<ul><li>implementing a treatment plan and assisting the youth and family in gathering appropriate resources</li><li>participating in the treatment team to execute the therapeutic objectives of the treatment plan, designed to address the youth’s mental health, behavioral, and emotional needs</li><li>teaching the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations by partnering with the family in addressing their emotional and mental health needs.&nbsp;</li></ul>TM/TTS completes all clinical documentation and service plans on-line using AVATAR Electronic Health Record System.&nbsp;Schedule is Monday through Friday 11am-7pm&nbsp;Office is based out of Braintree.&nbsp;<h4>Required Skills</h4><ul><li>bachelor’s degree in a human services field and one year’s experienceworking with children/adolescents/transition-age youth is required</li></ul><h4>Required Experience</h4><ul><li>Must be a minimum of 21 years old.</li><li>CPR/First Aid Certification</li><li>Good communication skills (both written and oral)</li><li>Proficiency in computer technology required</li><li>Experience with Electronic Health Records preferred</li><li>Valid MA State driver’s license, safe driving record and access to personal vehicle for client transportation.&nbsp;</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Therapeutic Mentor/Therapeutic Training & Support

<h3>Job Description:</h3>At Fidelity Brokerage, we are seeking an accomplished Cybersecurity Solutions Architect to support the Brokerage Solution Architecture team in defining secure, end-to-end technology strategy for the retail brokerage customer experience. In this role, you will lead efforts to continuously improve the cybersecurity posture and practices within the Brokerage technology Architecture and Engineering organizations in collaboration with Enterprise cybersecurity efforts.The Expertise You HaveAn ideal candidate will have a solid cybersecurity background and proven experience building secure, scalable systems within FinTech. The ideal candidate will also have an effective combination of interpersonal and technical skills enabling them to work effectively within large organizations, building relationships and collaborating with architecture, product owners, engineering, QA, and customers to bring new experiences and capabilities to market.The Skills You Bring<ul><li>7+ years of experience in cybersecurity engineering, developing cybersecurity programs, policies, and guidelines, and implementing mitigating controls within large-scale infrastructure portfolios</li><li>Proficient in Cloud Architectures, services, and patterns</li><li>7+ years of experience in software engineering delivering web and/or desktop applications</li><li>Experience with DevSecOps and authoring CI/CD automation</li><li>Deep understanding of well-architected framework implementation: Operational Excellence, Security, Reliability, Performance Efficiency, and Cost optimization</li><li>Proven leadership in Zero Trust architecture for hybrid and multi-cloud environments</li><li>Familiarity with secrets management and certificate lifecycle automation</li><li>Relevant certifications – CISSP, CCSP, ITIL, or equivalent</li><li>Solid understanding of cryptography controls and enterprise PKI operations</li><li>Practical use of Infrastructure as Code for secure repeatable builds</li></ul><h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Fidelity Investments

Director, Architecture

<h3>Job Description:</h3>We are seeking a highly motivated and experienced full stack engineer to join Asset Management Technology’s Quant team. The candidate will collaborate and work closely with technical leaders to build a highly reliable and scalable solutions using the best software design &amp; development practices.<h3>Responsibilities:</h3><ul><li>Manage and lead the complete software development process from conception to deployment in a quant team.</li><li>Continually analyze the architecture and current technology environment to then recommend solutions for improvement.</li><li>Support personalized investment strategies at scale based on Direct Indexing SMAs</li><li>Integrate vendor products into Fidelity core business processes and IT systems.</li><li>Participate in the full software development lifecycle, including requirements gathering, design, coding, testing, and deployment.</li><li>Work closely with IT product owners and business users to understand their needs and translate business requirements into technical solutions.</li><li>Keep current with the latest technology and industry trends; drive innovation and adopt technologies that support and advance business strategy.</li></ul><h3>Qualifications:</h3><ul><li>Hands-on experience with application and/or system integration using messaging frameworks, shared database, and APIs.</li><li>10+ years strong proficiency in Java, Spring Framework, Caching (Redis or similar), Kafka development environment; Use (CI/CD) Jenkins pipeline. Understanding of front-end web frameworks such as react, angular, typescript is a plus.</li><li>Experience in designing, developing, and deploying micro services on AWS/Azure. Practical knowledge of a broad range of AWS services.</li><li>Experience in container orchestration technologies such as Kubernetes/Docker.</li><li>Proficient in databases and SQL. Exposure to Snowflake is a plus.</li><li>Experience with unit and integration testing frameworks using Junit and Mockito</li><li>Excellent problem-solving skills and a track record of delivering innovative solutions to challenging technical problems.</li><li>Strong communication and interpersonal skills, able to collaborate effectively with both technical and non-technical partners.</li><li>Bachelor's or post graduate degree in Computer Science, Software Engineering, or a related field.</li></ul>Join our diverse team and be a part of crafting the future of our platform through powerful technology and innovation. Apply now and take your career to new heights!<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Principal, Full Stack Engineer

Under the direct supervision of the Director of the Center for Academic Program Support (CAPS), assists all HCC students through CAPS tutoring, writing, ESL, and math centers. Facilitates study groups and skills workshops on an ongoing basis. Assists HCC students in content-related material, including a review of syllabi with students to clarify assignments and expectations. Peer I may be asked to work with specialized academic programs such as Supplemental Instruction, Gateway-to-College and Early College.&nbsp;<ul><li>Understand the course content and be prepared to engage students in active learning to set the foundation for the tutoring and help to identify the student’s needs and tailor the session accordingly.</li><li>Help students interpret the course content by breaking down complex concepts into simpler terms that the student can understand to ensure the student clearly understands the course content before moving on to other tasks.</li><li>Model or teach study skills, time management, note-taking, and test-taking to teach the student how to learn effectively by modeling good study habits and providing tips on managing time, taking notes, and preparing for tests.</li><li>Work with students on a one-to-one or small-group basis to provide individualized attention, identify the student’s strengths and weaknesses, and provide feedback accordingly.</li><li>Understand a Student’s Learning Style and adapt the tutoring session accordingly. Some students may be visual learners, while others may be auditory learners. Identify the student’s learning style and provide instruction accordingly.</li><li>Help students become independent learners by teaching them how to learn independently, providing guidance on studying effectively, and encouraging them to take ownership of their learning.</li><li>Assist in record keeping by keeping track of the student’s progress, maintaining accurate records with detailed notes on the student’s performance, and providing regular updates to the instructor.</li><li>Become proficient in the software used for instruction to effectively guide the student as needed.</li><li>Help students integrate information technology within the given area by teaching them how to use technology to enhance their learning, identify appropriate technology tools and provide instruction on how to use them.</li><li>Assistive Technology Center to help students with disabilities, identify appropriate assistive technology tools and provide instruction on how to use them.</li><li>Be able to identify and use resources to support student learning and provide guidance on how to use them.</li><li>Attend scheduled meetings or workshops to stay up-to-date on best practices in tutoring and be able to share their experiences and learn from others.</li><li>Communicate with the instructor if needed to review tutorial services to ensure the tutoring session is aligned with the course objectives. Provide feedback on the student’s progress and make recommendations for improvement.</li><li>Communicate with other resources for assistance, such as ESL staff, as well as Math and Writing Coordinators, to support students, identify appropriate resources and work collaboratively to provide the best possible support.</li><li>Explore online tutoring as a resource to support student learning, identify appropriate online tutoring resources and provide guidance on how to use them.</li><li>Other duties as assigned.</li></ul>REQUIRED QUALIFICATIONS:<ul><li>High School Diploma or equivalency, no degree;</li><li>One (1) to Two (2) semesters as a college student;</li><li>Ability to work well with a diverse student population;&nbsp;</li><li>Good communication and interpersonal skills.</li></ul>Part-Time, Non-Benefited Position Anticipated Start Date: August, 2025. Peer I $15.00 per hour<ul><li>High School Diploma or equivalency, no degree; &nbsp;</li><li>One (1) to Two (2) semesters as a college student;</li><li>Ability to work well with a diverse student population;&nbsp;</li><li>Good communication and interpersonal skills. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li></ul>Peer II $17.00 per hour<ul><li>Associate’s degree;</li><li>Ability to work well with a diverse student population;&nbsp;</li><li>Good communication and interpersonal skills. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul>

Holyoke Community College

CAPS Peer I and II Tutor - Music

<h3>Job Description:</h3>As a Systems Analyst within the AccessHub group, you will play a key role in supporting the delivery of our modern Identity Governance and Administration (IGA) platform, with a focus on SailPoint IdentityIQ. Your work will contribute directly to the development and integration of scalable connectivity solutions that align with the organization’s identity strategy.In this role, you will collaborate closely with product owners, and technical teams to translate business requirements into actionable technical specifications. You will help manage and refine the product backlog, support prioritization of initiatives, and ensure that delivery milestones are met. Your responsibilities will include analyzing system integration needs, identifying opportunities for automation, and ensuring that connectivity patterns are efficient, secure, and aligned with enterprise architecture standards.The Expertise You Have and The Skills You Bring <ul><li>Proficiency in tools like SailPoint IdentityIQ, Identity Security Cloud or other off the shelf IGA products</li><li>Deep understanding of provisioning, de-provisioning, and access request workflows</li><li>Knowledge of RBAC (Role-Based Access Control), ABAC (Attribute-Based Access Control), and SoD (Segregation of Duties)</li><li>Experience with Active Directory, LDAP, Azure AD</li><li>Familiarity with APIs, databases, and other methods for integrating IGA with other systems</li><li>Analytical thinking to assess complex identity and access scenarios and propose effective solutions</li><li>Communication skills for explaining technical concepts and writing clear documentation</li><li>Collaboration with cross-functional teams and stakeholders</li><li>Problem-solving to identify root causes of access issues and implement sustainable fixes</li><li>Adaptability in dynamic environments with evolving technologies and regulations</li></ul>The TeamThe Workforce Identity &amp; Access Management product line team provides provisioning, lifecycle management and control assessment solutions to technology teams and applications across Fidelity’s business units. We are responsible for providing capabilities that provide secure, stable access in a manner which ultimately improves Fidelity’s risk posture, ensures compliance with policy standards, and reduces the overall cybersecurity threat landscape facing the firm.<h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Analyst

The Residential Rehabilitation Educator position is a great opportunity to work in the Human Services field.&nbsp; In this program, adults with mental illness share a home in the community.&nbsp; Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!Join our team and play an essential role in enabling adults with mental illness to live as actively and independently as possible!Responsibilities include:<ul><li>Teaching daily living skills such as cooking, budgeting, and social skills</li><li>Implementing treatment plans that assist with reaching goals or symptom management</li><li>Administering medications</li><li>Transporting to doctor's appointments and social activities</li><li>Using an electronic health record system for client notes</li></ul>We offer a competitive salary and a great benefit package!<ul><li>Tuition remission program - 100% tuition for undergraduate coursework in a Massachusetts State College or University</li><li>Health/dental insurance</li><li>Generous paid time off</li><li>Various opportunities for career advancement</li><li>Commitment to provide quality training to our staff</li><li>Group discounts on cell phones, movie tickets and various club memberships</li><li>Company contributions to retirement plan</li><li>Company paid life insurance</li><li>Opportunities to attend in-service trainings and more…</li></ul> <h4>Required Skills</h4><ul><li>Patience and an understanding and ability to interact with individuals with disabilities</li><li>Dependability, flexibility, and desire to help others</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license and safe driving record---access to a personal vehicle required at some sites</li></ul> <h4>Required Experience</h4><ul><li>Previous experience working in the human services field, or completed coursework in Psychology, Social Work, or related field</li><li>CPR/FA and MAP certification will be required</li><li>BA/BS in Psychology or related field preferred</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Residential Educator, OVERNIGHT, Sun-Wed, 11p-9a, $20, $1,000 Sign on Bonus!

Event Operator An Event Operator is a core member of the High Touch Services Managed Events technical production team who operates and manages highly specialized technology-differentiated conference and collaboration facilities and virtual Events. Service offerings encompass live meeting/event Operation support and Coordination of regional resources. You will work directly with advanced audiovisual systems, audio/video/web conferencing, live streaming media, and post-production needs. The Expertise we’re looking for <ul> <li>Bachelor’s degree or equivalent experience</li> <li>Strong event support background with at least 3-5 years of experience</li> <li>LIVE production experience</li> <li>Strong communication skills</li> </ul> The Purpose of Your Role As an Operator – Events, you will work directly with a Managed Event Producer, Event planners and Communications teams to manage the technical needs, expectations and ultimately lead the LIVE Operation of a Managed Event. The primary role will be the Operation of Events with a secondary role based on the candidate’s deepest experience they bring to the group. The Skills You Bring Skills: <ul> <li>Your LIVE event management skills.</li> <li>Your strong coordination skills across many partners.</li> <li>Your possession of good working knowledge of desktop and IT systems, PC and Mac hardware, Windows OS and MS applications, iOS, technical trouble shooting and issue resolution.</li> <li>Your interest in fostering innovation</li> <li>Your proven ability to improve support processes and customer experience.</li> <li>Your customer focus and dedication to customer satisfaction.</li> <li>Your excellent written and verbal communication skills.</li> <li>Your ability to identify opportunities for continuous improvement</li> </ul> The Value You Deliver The Event Operator is expected to help us continue to provide world-class technology differentiated support to our client facing businesses and our top level executive leadership. The Managed Events team consists of a small, close team of individuals who all bring their own unique expertise to the firm. This group leads innovative technology pilots as part of the support model and is expected to look forward to bring continuous improvements to our systems as well as showcase new technologies that may have interest to the business. How Your Work Impacts the Organization End User Collaboration and Productivity provides worldwide technology and support to Fidelity’s associates. We are an integral partner enabling the firm to deliver innovative, scalable, industry-leading investment tools that enable our associates to achieve a competitive advantage globally. Company Overview At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com Fidelity Investments is an equal opportunity employer.

Event Operator

<h3>Job Description:</h3>The Role Are you ready to make a meaningful impact? Join a dynamic, collaborative team .dedicated to enhancing our Equity Trading capabilities within Asset Management. In our Equity Trading product area, we empower our Investment Professionals with cutting-edge technology. As a Senior Systems Analyst, you will analyze both current and new business and technical processes, identify system interfaces and dependencies, and document process and system flows. Your role will involve reverse-engineering existing applications informing the development of new ones, and translating business functions into clear technical specifications. With Asset Management fully transitioned to the cloud, this is an ideal environment to advance your career in a fast-paced and high-visibility space. Our agile product area serves a prominent user base, giving you the chance to truly make a difference. You will collaborate closely with various squads within the domain and across business and technology teams. Your insights will help assess systems, identify dependencies, and sequence work effectively. A deep understanding of existing applications and business processes will be essential as we evolve our platform with the latest technological advancements. This is a great role for someone who aspires to be a squad lead and wants to learn from our very high performing squads. This is also an opportunity for you to share your technical expertise and strengthen our engineering community. We seek someone passionate about delivering high-quality software products that impress our users, utilizing Agile development practices. Please note that we are currently only considering resumes with experience in the Finance and Banking domain. Education <ul><li>Bachelor’s degree or equivalent in Computer Science or a related field. </li></ul> Skills <ul><li>4+ years of experience as an analyst of business-critical applications, which knowledge of financial industry and equity market. </li></ul><ul><li>Analytical mindset capable of assessing the magnitude and impact of work at agranular level, down to individual user stories. </li></ul><ul><li>Proficient in navigating modern technologies, including service-based application tiers, SQL, and API design and validation. </li></ul><ul><li>Familiarity with programming languages such as Java or similar technologies is a plus. </li></ul><ul><li>Experience with both relational databases (e.g., Oracle) and non-SQL databases. </li></ul><ul><li>Moderate to advanced expertise in analyzing end-to-end processes, utilizing </li></ul><ul><li>tools and techniques for data presentation and analysis, including REST API technologies. </li></ul><ul><li>Data-driven approach to decision-making, with the ability to measure, collect, and leverage data effectively while balancing intuition. </li></ul><ul><li>Strong written and verbal communication skills, with the technical acumen to Drive outcomes and influence stakeholders effectively. </li></ul><ul><li>Expertise in defining test cases with appropriate detail, ensuring acceptance </li></ul><ul><li>Criteria align with real business value—essentially, ensuring we test the right elements. </li></ul><ul><li>Passion for guiding best practices and providing mentorship to fellow Systems Analysts as our team expands. </li></ul><ul><li>Knowledge of cloud computing platforms, particularly AWS, including familiarity with cloud migration strategies and tools. </li></ul><ul><li>Ability to navigate ambiguity with flexibility and adaptability. </li></ul> The Team In our Equity Technology organization, we are committed to empowering our investment professionals with the very best tools and technologies to deliver world class investment performance to our customers. Our technology experts work across a broad array of investment processes supporting many different types of securities and investment objectives. Through outstanding business and technology partnership, we can offer great solutions to help our customers meet their financial objectives. <h3>Certifications:</h3><h3>Category:</h3>Information TechnologyFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Senior Systems Analyst-(Only Finance & Banking Domain))

We are looking for a candidate to join our Investment Technology Helpdesk within the Enterprise Infrastructure &amp; Operations (EI&amp;O) organization. In this customer facing role, you will provide application support to Investment Professionals within our Fidelity Asset Management Solutions and High Income business units. This is an outstanding opportunity to gain exposure to a wide variety of technologies in core Fidelity business units! Candidate must be local to Boston, MA! The Team Our team works with both investment &amp; technology professionals to support Asset Management Technology (AMT) solutions for our Equity, High Income &amp; Fidelity Asset Management Solutions groups. AMT is an integral part of Asset Management and is responsible for delivering innovative, scalable, industry-leading investment tools that enable Fidelity to achieve a competitive advantage globally. Our team works to assess and mitigate the business impact of production incidents every day. We analyze and solve customer reported issues and handle a variety of service requests. We work very closely with Operations on incident triage, communications &amp; trending. We are the first point of contact for all technology issues ranging from routine to very complex. The Expertise You Have <ul> <li>Bachelor’s degree or equivalent work experience </li><li>Excellent written and verbal communication skills </li><li>Ability to stay calm under pressure </li><li>Experience supporting a Windows 10/11 desktop computing environment including laptops and virtual desktops </li><li>Strong SQL skills with the ability to analyze data to tell a story </li><li>Effective organizational and time-management skills. Ability to prioritize when given multiple tasks </li><li>Ability to proactively identify process and execute on improvement opportunities that improve efficiency of the team </li><li>You have a grasp of cloud based infrastructures (AWS, Microsoft Azure, etc.). Certification is a plus </li></ul> The Skills You Bring <ul> <li>Your customer obsessed mentality </li><li>Your passion for technology and solving problems </li><li>Your strong desire to automate manual processes </li><li>Your curiosity about technology &amp; business </li><li>Your passion for improving team operations </li><li>Your sophisticated communication skills, both written and verbal, and a collaborative approach to solving problems </li></ul> The Value You Deliver <ul> <li>Advocating for production stability and supportability by working directly with engineering teams and business partners </li><li>Constantly analyzing the production environment (tickets, feeds, alerts) to proactively identify issues </li><li>Become a trusted partner with our business and technology colleagues </li></ul> Company Overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

36 Education / Training Jobs in Massachusetts