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As an&nbsp;Executive Kitchen Manager&nbsp;at Cooper’s Hawk, you’ll lead a fast-paced, high-volume scratch kitchen, driving the culinary execution of our uniquely inspired menu, thoughtfully paired with our wines. You’ll be the culinary leader and coach, partnering with your team to ensure excellence in food quality, consistency, safety, and service. With a focus on uncompromising hospitality, you’ll help shape a kitchen culture that delivers memorable guest and Team Member experiences.Executive Kitchen Manager Compensation range is $84,000-$100,000/year + 15% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready:&nbsp; Come prepared, stay sharp, and start strong.<ul><li>Oversee overall kitchen operations and lead the culinary team</li><li>Partner with the Culinary team to embrace and execute new menu items</li><li>Use tools like POS systems, scheduling software, inventory/ordering systems, and Microsoft Office to stay organized</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Lead menu rollouts, kitchen initiatives, and private events, including monthly Wine Club dinners</li></ul>Own What You See: Take responsibility, jump in, and do what needs to be done.<ul><li>Oversee final interviews and approve kitchen Team Member hiring decisions</li><li>Introduce and supervise the implementation of kitchen training materials</li><li>Review and approve schedules aligned with labor forecasting</li><li>Demonstrate deep knowledge of food quality, recipes, and kitchen systems</li><li>Maximize financial and operational results through effective planning and execution</li></ul>Stay in Sync:&nbsp; Communicate often, move with your team, and keep service flowing.<ul><li>Ensure strong collaboration between kitchen and front-of-house operations</li><li>Lead Community meetings and foster open communication across the team</li><li>Work closely with management teams to conduct weekly food inventory</li><li>Partner with the General Manager and other leaders to achieve restaurant goals</li><li>Ensure adherence to policies; manage and train others on standard operating systems/ procedures</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and by creating a respectful, positive, and professional kitchen culture</li><li>Develop and retain Managers and Team Members through coaching/mentorship</li><li>Ensure every dish reflects our commitment to quality and uncompromising hospitality</li></ul>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.<ul><li>Inspire the team to take pride in their work and deliver exceptional food</li><li>Celebrate team achievements and milestones</li><li>Lead with passion and foster a kitchen environment that values excellence</li></ul>What You Will Need&nbsp;<ul><li>2-3 years of kitchen management experience in a full-service restaurant. Scratch kitchen experience preferred&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to read, understand and communicate in English&nbsp;</li><li>Demonstrates financial acumen&nbsp;</li><li>Proficient in Microsoft Office Suite </li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

Cooper's Hawk Winery and Restaurants


    Executive Kitchen Manager
  

Cooper’s Hawk Winery &amp; Restaurants is growing, and so is our wine club! Our Member and Guest Services team the first point of contact for our valued wine club members and guests. Cooper's Hawk is looking for a customer-service oriented, helpful, energetic Member and Guest Services Representative to support the team on a temporary, part-time basis through the end of the year.Previous call center experience is a plus. The position primarily answers and directs phone calls from restaurant guests and wine club members, as well as restaurant staff from our 60+ locations. While this position has the opportunity to work remotely, we would prefer candidates to work out of our Downers Grove office in a hybrid capacity.What You’ll Do:<ul><li>Answer all incoming calls and emails from guests, wine club members, and current restaurant team members</li><li>Direct all incoming calls from guests or restaurants to the department requested</li><li>Handle all wine club member and guest needs promptly and professionally</li><li>Ensure wine club member information is correct in WINGS system</li><li>Resolve any wine club member issues with memberships</li><li>Process credit card payments for wine club members</li><li>Process order requests for service and assistance with online or phone orders</li><li>Coordinate shipments with guests and communicate with fulfillment team to ensure orders are processed</li><li>Direct all incoming calls from guests or restaurants to the department requested</li><li>Make outbound calls to wine club members</li><li>Review and follow process all Cooper's Hawk donation requests</li><li>Answer donation inquiries via phone and email</li><li>Use computer system to process replacement Wine Club Membership cards</li><li>Complete special projects as assigned by Member &amp; Guest Services team.</li></ul>What You’ll Need:<ul><li>Must represent Cooper’s Hawk values</li><li>Candidates must be willing to work varying Monday-Sunday shifts within 8:00am and 10:00pm, with some holiday hours.</li><li>1 to 2 years of experience in a customer service/call center environment</li><li>Excellent communication skills (written, verbal, as well as on the phone)</li><li>Proficiency with Microsoft Office (Word, Excel, Outlook)</li><li>Salesforce experience preferred (Not required)</li><li>Customer service and solution-oriented</li><li>Strong attention to detail</li><li>Strong time management skills</li><li>Strong sense of urgency and ability to multitask</li><li>Must be dependable and demonstrate a commitment to the team</li><li>Must be flexible and willing to adjust priorities as situations change</li><li>Willing to work 35-40 hours/week</li><li>Possess an upbeat, positive, and fun-loving attitude</li><li>Restaurant industry experience a plus</li><li>Experience processing donation requests a plus</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Member & Guest Services Representative - Temp
  

As an Assistant Executive Kitchen Manager at Cooper’s Hawk, you’ll help lead a high-volume, scratch kitchen where culinary creativity meets operational excellence. You’ll partner closely with the Executive Kitchen Manager to ensure exceptional food quality, consistency, and safety while coaching and inspiring your team. With a focus on leadership, training, and execution, you’ll help deliver an outstanding guest experience and support the growth of our culinary team.Assistant Executive Kitchen Manager Compensation range is $70,000-$83,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Direct kitchen operations, including Kitchen Managers and Team Members across dish, prep, and line stations</li><li>Review schedules and manage assigned operating systems </li><li>Use tools like POS systems, scheduling software, ordering/inventory systems, and Microsoft Office to stay organized</li><li>Conduct line checks, create prep lists, and oversee supply ordering and inventory</li><li>Maintain a safe and healthy work environment and uphold food safety standards</li><li>Lead kitchen training, food execution, new menu roll-outs and system initiatives</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Participate in hourly kitchen Team Member hiring</li><li>Conduct side-by-sides with Team Members to support development and performance</li><li>Be accountable for food preparation knowledge and quality standards</li><li>Assist with weekly inventory procedures and maximize financial results</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Ensure strong communication and collaboration between kitchen and front-of-house operations to ensure smooth operations</li><li>Lead Community meetings and coach Managers to align on goals and execution</li><li>Partner with the Executive Kitchen Manager and General Manager to drive results</li><li>Execute private events, including monthly themed Wine Club dinner</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Represent Cooper’s Hawk values and create a respectful, positive, and professional kitchen culture</li><li>Develop and retain Kitchen Managers and Team Members through coaching and mentorship</li><li>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.</li><li>Lead by example and inspire pride in culinary standards, excellence and execution</li><li>Celebrate team wins and milestones</li></ul>What You Will Bring<ul><li>2-3 years of management experience in a full-service restaurant environment. Scratch kitchen experience preferred&nbsp;</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Ability to read, understand and communicate in English&nbsp;</li><li>Demonstrates financial acumen&nbsp;</li><li>Proficient in Microsoft Office Suite </li><li>Preferred certifications include ServSafe and state/local licensing requirements</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.&nbsp; All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Assistant Executive Kitchen Manager
  

Cooper’s Hawk Winery and Restaurants continues to expand its restaurant presence, innovate winery capabilities and build its Lifestyle Brand. The Director of Learning and Development will play a critical role in advancing leadership capability across our restaurants and at the Restaurant Support Center. This leader will design and deliver impactful leadership training programs that build a strong pipeline of talent, strengthen culture and enable operations excellence.&nbsp; By equipping current and future leaders with the skills, confidence, and mindset to grow their careers, this role will drive long-term success and support Cooper’s Hawk Vision – We Create Community. What You’ll Do:<ul><li>Lead the design, implementation, and sustainment of learning programs that align with company strategy, operational priorities, and growth objectives. </li><li>Lead, design and evolve the Operations Management Training programs including Manager-in-Development and Areas of Responsibility, to build well-rounded and competent leaders by integrating leadership capabilities and skills along with operational expertise.</li><li>Partner with business leaders to assess needs, identify skill gaps and deliver innovative and effective training solutions for both Operations and Restaurant Support Center (RSC) leaders. </li><li>Design and deliver Leadership Development experiences that strengthen belonging, collaboration and engagement across all levels. </li><li>Facilitate leadership training sessions to both Operations and the RSC. </li><li>Partner with Operations and HR leaders to build a strong pipeline of future leaders by supporting development plans for high-potential leaders and emerging talent.</li><li>Create and lead a scalable assessment program that evaluates internal managers’ readiness for their next role, ensuring objective insights to guide promotions, succession planning, and targeted development.&nbsp; </li><li>Evaluate effectiveness of leadership development programs by leveraging business analytics, feedback, performance outcomes, and competitive insights to measure impact and continuously refine program design and delivery. </li><li>Leverage learning technology not only to deliver engaging leadership training programs, but also to capture data and insights that inform program effectiveness and enhancements. </li><li>Support the planning and execution of the annual Leadership Conference as well as targeted development sessions including Area Team development throughout the year. </li></ul>&nbsp;What You’ll Need:Ideal candidates will have the following:<ul><li>Must represent Cooper’s Hawk values</li><li>Minimum of 10 years of experience in learning and development with at least 5 years in a leadership role in a multi-unit restaurant or hospitality environment</li><li>Bachelor’s degree in Human Resources, Organizational Development/Organizational Behavior, Business Administration, Education or related field</li><li>Experience in leading and developing a high-performing team</li><li>Ability to assess training needs and develop and implement programs to support company growth objectives, operational excellence and workforce and succession planning initiatives</li><li>Excellent, effective and professional verbal and written communication skills; ability to manage a productive flow of communication in a variety of settings </li><li>Ability to partner with key stakeholders at all levels of the organization</li><li>Desire and flexibility to assume the roles of individual contributor, team player and leader simultaneously as the organization evolves</li><li>Sound understanding of adult learning principles</li><li>Strong learning design skills including eLearning and instructional design, AI experience a plus </li><li>Ability to travel, as needed</li></ul>&nbsp;Competencies<ul><li>Manage Talent</li><li>Communicate Effectively</li><li>Collaborate </li><li>Develop Others</li><li>Plans and Aligns</li><li>Drive Results</li><li>Business Acumen</li><li>Drive Engagement</li></ul>&nbsp;Compensation Range:&nbsp;$140,000-170,000/year + bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.What You’ll Get:&nbsp;&nbsp;&nbsp;<ul><li>Incredible Discounts:</li><ul><li>Monthly Dining Allowance</li><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li></ul><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)</li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>Complimentary Gym Membership in RSC Building</li><li>Hybrid Work Week (3 days in office, 2 days remote, depending on role)</li></ul>Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp;&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Director of Learning & Development
  

As a&nbsp;Manager of Team Member Experience&nbsp;at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.Manager of Team Member Experience compensation range is $57,000-$65,000/year + 10% bonus potential.&nbsp;The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place</li><li>Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members</li><li>Ensure onboarding and offboarding processes are timely, organized, and positive</li><li>Participate in orientations and ensure training materials and uniforms are available</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Collaborate with trainers and managers to ensure training programs are executed and standards are met</li><li>Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers</li><li>Track and analyze time-in-position data and identify training and development opportunities</li><li>Ensure compliance with HR systems, certifications, and break policies</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Attend Community and manager meetings to stay aligned with team needs</li><li>Observe new Team Members on shift and provide feedback to support success</li><li>Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions</li><li>Share engagement and retention insights with the GM and Area Director</li><li>Partner with managers to identify internal talent for hourly leadership roles</li><li>Follow policies, systems, and standards and ensure others are doing the same</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Conduct Stay Interviews and gather feedback to improve the Team Member experience</li><li>Provide guidance on Paylocity functions and benefits utilization</li><li>Ensure Team Members feel heard, supported, engaged and celebrated</li></ul>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.<ul><li>Promote a culture of fun and recognition through celebrations, events, and milestones</li><li>Coordinate charity events and community involvement opportunities</li><li>Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates</li><li>Celebrate Team Member achievements and life events</li><li>Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality</li></ul>What You Will Bring<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Manager, Team Member Experience
  

&nbsp;Cooper’s Hawk Winery &amp; Restaurants is evolving its business model to sustain industry-leading growth, and we are expanding our Finance team to support strategic, data-driven decision-making. In this critical role, the Senior Director, Finance will be instrumental in driving efficiencies both within the finance function and across the organization, develop new financial reports, and deliver on actionable insights to drive performance. This role will focus on budgeting, forecasting, and evaluation of business performance. The ideal candidate has a strong background in KPI reporting, data analytics, and business intelligence tools, with experience in the restaurant or hospitality industry being a plus. This position is based at our Restaurant Support Center in Downers Grove, IL, as a key member of the Finance team.What You’ll Do:<ul><li>Develop and implement financial strategies to achieve company goals</li><li>Advise senior management on financial matters and investment opportunities.&nbsp;</li><li>Conduct financial analysis and forecasting to assess risks and opportunities.</li><li>Create and manage department and consolidated budgets and forecasts.</li><li>Identify reporting needs and translate business requirements into data-driven solutions.</li><li>Partner with cross-functional teams to provide insights that drive business decisions and improve financial performance.</li><li>Oversee and develop a team of up to four direct reports.</li></ul>What You’ll Need:<ul><li>Must represent Cooper’s Hawk values</li><li>Bachelor’s degree in Finance, Accounting or a related field.</li><li>7+ years of experience in finance or a related field.</li><li>4+ years of experience managing a team of direct reports in Finance.</li><li>Strong proficiency in Power BI, Excel and Powerpoint.</li><li>Advanced Excel skills, including experience with complex formulas, pivot tables, and macros.</li><li>Experience working with data lakes is preferred.</li><li>Strong analytical and problem-solving skills, with the ability to translate business needs into data-driven insights.</li><li>Excellent communication skills with the ability to collaborate effectively across departments.</li><li>Experience in the restaurant or hospitality industry is preferred but not required. </li></ul>Competencies:<ul><li>Familiarity with financial forecasting, budgeting, and profitability analysis.</li><li>Understanding of ETL processes and data warehousing best practices.</li></ul>Compensation Range: Compensation range is $170,000 - $220,000 plus bonus. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity.What You’ll Get:&nbsp;&nbsp;<ul><li>Incredible Discounts:<ul><li>Monthly Dining Allowance</li><li>50% Dining and Carryout</li><li>40% Retail Wine</li><li>20% Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li></ul></li><li>Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program</li><li>Company Matching 401(k) Retirement Savings Plan</li><li>Flexible Savings Accounts- Health and Dependent Care</li><li>Health Savings Account&nbsp;</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage)</li><li>Paid Parental Leave</li><li>Highly Competitive Pay plus Team Member Incentives &amp; Rewards&nbsp;&nbsp;</li><li>Paid Time Off&nbsp;</li><li>Milestones Recognition Program</li><li>Complimentary Gym Membership in RSC Building</li><li>Hybrid Work Week (3 days in office, 2 days remote, depending on role)</li></ul>Cooper’s Hawk is an equal opportunity employer. &nbsp;All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.&nbsp; About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!


    Senior Director of Finance
  

As a&nbsp;Manager of Team Member Experience&nbsp;at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.Manager of Team Member Experience compensation range is $57,000-$65,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. What You Will Get<ul><li>50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events</li><li>Monthly Complimentary Wine Tasting for Two&nbsp;</li><li>Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount</li><li>401(k) with Company Match</li><li>Health &amp; Flexible Savings Accounts- Health and Dependent Care</li><li>Long-Term Disability; Voluntary Short-Term Disability</li><li>Basic Life and AD&amp;D Insurance (with option to purchase additional coverage) </li><li>Paid Parental Leave</li><li>Paid Time Off</li><li>Access to Team Member Relief Program</li><li>Wellness and Mental Health Support</li><li>“Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services</li><li>Team Member Rewards, Milestone Recognition and Referral Bonuses </li><li>Career Development Opportunities</li></ul>How You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.<ul><li>Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place</li><li>Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members</li><li>Ensure onboarding and offboarding processes are timely, organized, and positive</li><li>Participate in orientations and ensure training materials and uniforms are available</li></ul>Own What You See:&nbsp; Take responsibility, jump in, and do what needs to be done.<ul><li>Collaborate with trainers and managers to ensure training programs are executed and standards are met</li><li>Conduct 30/60/90-day check-ins with new hires and communicate progress to department managers</li><li>Track and analyze time-in-position data and identify training and development opportunities</li><li>Ensure compliance with HR systems, certifications, and break policies</li></ul>Stay in Sync: Communicate often, move with your team, and keep service flowing.<ul><li>Attend Community and manager meetings to stay aligned with team needs</li><li>Observe new Team Members on shift and provide feedback to support success</li><li>Partner with department managers and HR to coordinate leaves of absence and return-to-work transitions</li><li>Share engagement and retention insights with the GM and Area Director</li><li>Partner with managers to identify internal talent for hourly leadership roles</li><li>Follow policies, systems, and standards and ensure others are doing the same</li></ul>Make It Personal:&nbsp; Be genuine, listen well, and tailor the experience.<ul><li>Conduct Stay Interviews and gather feedback to improve the Team Member experience</li><li>Provide guidance on Paylocity functions and benefits utilization</li><li>Ensure Team Members feel heard, supported, engaged and celebrated</li></ul>Add a Touch:&nbsp; Go beyond the expected to create memorable moments.<ul><li>Promote a culture of fun and recognition through celebrations, events, and milestones</li><li>Coordinate charity events and community involvement opportunities</li><li>Lead the creation of monthly boards with tasting notes, Chef Recs, and Wine Club updates</li><li>Celebrate Team Member achievements and life events</li><li>Interact with Guests and Team Members in the restaurant to ensure uncompromising hospitality</li></ul>What You Will Bring<ul><li>Must represent Cooper's Hawk Values&nbsp;</li><li>Must be at least 21 years of age&nbsp;</li><li>Must have experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery &amp; Restaurants or have previous management experience with another restaurant concept</li><li>Must have a passion for hospitality</li><li>Has knowledge of operations in the tasting room, front of house, and kitchen to understand the Team Member experience in each part of the restaurant&nbsp;</li><li>Is able to communicate clearly and effectively with strong interpersonal and leadership skills</li><li>Has the ability to multi-task and work effectively in a fast-paced environment</li><li>Maintains basic knowledge of first aid and handling emergencies</li><li>Has the ability to work flexible shifts and schedules, inclusive of weekends and some holidays</li><li>Has the ability to perform essential functions to company standards with reasonable accommodation</li><li>Must be able to read, write and understand English</li><li>Must be able to lift and carry up to 50 lbs.</li><li>Must be able to stand for at least 10 hours per shift</li><li>Must have the ability to work 50-60 hours per week</li><li>Ability to work flexible shifts and schedules, inclusive of weekends and some holidays&nbsp;</li></ul>Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk Winery &amp; Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

84 Hospitality / Food Services Jobs in 14035 South La Grange Road, Orland Park, IL 60462, USA