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<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: PediatricsAll Locations: East BostonDescription: As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Essential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>

East Boston Neighborhood Health Center

Coordinator Patient Access

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Kids Activity &amp; NutritionAll Locations: East BostonDescription: <ul><li>Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at NeighborHealth;</li><li>Upholds procedures and systems to safeguard the confidentiality of &nbsp;&nbsp;all patient and employee information.&nbsp;</li><li>Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material &nbsp;&nbsp;&nbsp;&nbsp;handling, office/ergonomic safety and other employee safety measures.</li></ul>Boston REACH program through the BPHC strives to improve health and reduce disparities among Boston’s residents of color with particular focus of the neighborhood of East Boston. Project strategies focus on nutrition, physical activity, early child care and education. The project coordinator will partner with the Boston Public Health Commission’s REACH Project team by engaging the East Boston Healthy Families Collaborative (EBHFC) in the project’s community engagement activities.Essential Duties &amp; Responsibilities ​<ul><li>Work with BPHC REACH team to develop annual REACH work plans for East Boston over the length of the grant</li><li>Participate in regularly scheduled meetings with REACH Project team.&nbsp; Participate in additional meetings with the Centers for Disease Control (CDC) team and other partners as requested.</li><li>Maintain up to date REACH Action Plan.&nbsp; Provide monthly report on project progress and outcomes to East Boston Healthy families Collaborative</li><li>Participate in the Boston REACH evaluation activities as requested by the REACH Project team</li><li>Serve as co-chair of the City of Boston Farmers Market advisory committee</li><li>Work collaboratively with the NeighborHealth Food Access Coordinator to support food access needs in the community</li><li>Organize community engagement activities to engage residents in the Farmers Market affordability and active living initiatives</li><li>Participate in, and inform activities of, the Farm to ECE and BHCCI ECE Advisory Groups</li><li>Work with BPHC, Boston Transportation Department, Boston Planning and Development Agency, Walk Massachusetts and others to be determined partners on completing two Active Communities Tool modules for East Boston Specific projects to support will be agreed on by all REACH partners.</li><li>Work with BPHC’s Infection Disease Bureau to identify community engagement activities for development of BPHC’s vaccination communications campaign.</li><li>Strengthen and expand the existing East Boston Health Families Collaborative membership identifying and connecting with new organizations for participation and maintaining connection with existing participant organizations.</li><li>Program development and coordination: Setting and maintaining a regular meeting structure for the Healthy Families Collaborative; facilitate regular cadence of meetings.&nbsp;</li><li>Regular cadence of EBHFC communication- developing a system of communication for Healthy Families Collaborative members and maintaining active communication with group members between meetings.</li><li>Maintain the East Boston Healthy Families Collaborative website and shared community calendar.</li><li>&nbsp;identify programs and resources to be highlighted on the website; maintaining ongoing communication with community-facing organizations that run programming to ensure that website and calendar is continually updated and has current information.</li><li>Technology use and development: Developing social media tools to publicly advertise website to community members; training EBHFC and other organization staff to use website</li><li>As promote the NeighborHealth website and calendar as a useful and well-utilized resource for the community and organizations that serve youth and families in East Boston</li><li>Maintain excellent punctuality and attendance.</li><li>Promote a sense of “team work” through demonstration of self-direction and self-motivation.&nbsp; Solve problems independently or knows when to seek consultation.</li><li>Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.</li><li>Adheres to all NeighborHealth and departmental polices and procedures.</li><li>Participate in required departmental activities and meetings.</li><li>Perform other related duties.</li></ul>EDUCATION: <ul><li>Bachelors Preferred</li></ul>EXPERIENCE:<ul><li>previous experience working with community organizations preferred.&nbsp;</li></ul>SKILLS/ABILITIES: <ul><li>Strong Spanish skills desired</li></ul>

REACH Grant Coordinator Role

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.In 2023, HCC was awarded a Home and Community Based Services (HCBS) and Human Services Workforce Development Grant. The grant is a two-year project and is focused on preparing students through tuition/fee support and paid internships to step into social service agencies as entry level human service workers. &nbsp;The grant funded role will be part of a collaborative team aimed at ensuring the success of this grant project.<ul><li>Maintain communication with senior/key staff of the project and relevant college personnel.</li></ul><ul><li>Meet weekly with Project Director regarding the continued implementation of the HCBS Grant program[AB1] .</li><li>Communicate with various HCC Staff/Departments as necessary (Human Services Department Chair, Course Instructors, etc.) purpose expanded below:</li></ul><ul><li>Human Services Department to obtain updates on team communications, and as a representative of the HSV Certificate program and HSV Certificate student needs.</li><li>Course instructors to collaborate and plan for HCBS student support.</li><li>Additional HCC essential service departments as needed to improve HCBS/HSV Certificate student support and success.</li></ul>2. Organize and Conduct Orientation events. &nbsp; 3. Maintains advising practices for HCBS/HSV grant students.<ul><li>Provide technical support to students regarding courses/program.</li><li>Provides advising to HCBS/HSV grant students.</li><li>Hold regular weekly advising hours for Level 1 students.</li><li>Meet with individual students and be available for evening/weekend meetings.</li><li>Respond to student emails and phone messages within 48 hours (or sooner if an urgent need arises).</li><li>Work with Central Advising to ensure all students are enrolled in courses.</li><li>Collaborates with HCBS/HSV Project Director and Grant Coordinator to maintain support for students by connecting students to on and off-campus services. HCC resources include, but are not limited to, the Center for Academic Support (CAPS), Writing Center, STRIVE and THRIVE Centers.</li></ul>&nbsp;4. &nbsp;Provide support to grant Project Director/Grant Coordinator in the implementation of activities for HCBS/HSV Grant.<ul><li>Manages and organizes grant data collection.</li><li>Tracks student progress and plans interventions with Project Director/Social Service Coordinator when needed.</li><li>Collaborates with Project Director, Community Partners (MHA, Gandara, JFS and other community partners), and Mass Hire as a sponsor.</li><li>Collaborates with Project Director and Outside Evaluator in the implementation of program evaluation to analyze data and compile data into reports.</li></ul>5. &nbsp; Assists Project Director in completing required reporting for HCBS/HSV Grant.a. &nbsp; Compiles and enters data into reports.b. &nbsp; Assists in writing mid-year and end-of-year Grant reports under the guidance of Project Director.6. College Service (as applicable):<ul><li>Division Meetings</li><li>HCBS/HSV Department Meetings</li><li>Presenting regionally about the HCBS/HSV Program and related programs and career tracks as requested by community organizations and educational institutions.</li><li>Native American/Indigenous People Day Committee and HCC Commencement.</li></ul>REQUIRED:&nbsp;<ul><li>Master’s degree in Education, Counseling, Psychology, Business Administration, Marketing, Education Administration, or other field related to area of assignment;&nbsp;</li><li>Three (3) years’ experience and/or training involving area of assignment, which may include business management, program/project management, grant administration, budget development, community relations, curriculum development, education, counseling, substance abuse, non-traditional student services, or public assistance programs; or an equivalent combination of education, training, and experience.</li><li>Strong verbal and written communication skills.</li><li>Ability to work effectively with a diverse faculty, staff and student body.</li></ul>EQUIVALENCY STATEMENT:&nbsp; Applicants who do not meet the minimum requirements are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. Part-time/MCCC Unit Position Compensation:&nbsp;$23.00/hourFunding Source:&nbsp;HCBS/HSV Grant; grant will end March, 2025 and will not be renewed.Hours: 18.5 hours/week; &nbsp;12 months per year- All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.&nbsp; &nbsp;- Pre-Employment Background check, including Criminal History will be conducted for all positions.Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.

Holyoke Community College

Program Coordinator - Human Services Dept.

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: East BostonDescription: A Registration Team Leader is a critical position within Registration that provides performance coaching and training of new staff; as well as oversees the department’s daily workflows in the absence of the department Supervisor. The Team Leader supports the Supervisor by ensuring Registration management, efficient performance and completion of daily administrative tasks when the Supervisor is not physically present in the department. This position also supports in overseeing the day to day workflows of the staff by making adjustments to staff assignments, scheduling, etc. as needed. In addition, s(he) makes recommendations for improvements within the department as well as handles patient complaints. This step on the Patient Access career ladder is generally achieved through internal promotion. Professional staff in this position demonstrates strong leadership, superior customer service, written and verbal communication, judgement and problem solving skills. The Team Leader is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate informationEssential Duties and Responsibilities:<ul><li>Acts as a mentor to new and existing registration staff.</li><li>Works with supervisor to orient and train new staff to department policies, procedures and work flow.</li><li>Demonstrates excellent leadership in all areas of responsibility for Patient Access Representatives, Patient Access Coordinators and Insurance Coordinators.&nbsp;</li><li>Coordinates the day to day workflow for assigned clinical areas. &nbsp;This includes the registration of patients to ensure efficient patient flow.</li><li>Manages workload for line staff and adjusting staffing levels to meet the needs of the clinical areas.</li><li>Displays superior customer service skills. Assists patients to resolve complaints or concerns. &nbsp;Reports all incidents to supervisor.</li><li>Maintains patient confidentiality at all times.</li><li>Maintain cash handling in accordance with department and health center policies and procedures.</li><li>Demonstrates initiative, reliability, flexibility, and organizational skills.</li><li>Demonstrates substantial knowledge of all the registration departments to ensure proper information is forwarded to staff as needed.</li><li>Demonstrates excellent communication skills. &nbsp;Promotes clear and concise communication between staff in order to achieve a healthy and effective atmosphere within the department.&nbsp;</li><li>Promotes a sense of teamwork within the department. &nbsp;&nbsp;</li><li>Provides evening/floating holiday coverage on a rotating basis.</li><li>Responsible for coordinating the maintenance, troubleshooting, and obtaining servicing for all printers, fax machines, and copiers in the Practice Team by processing work orders to facilities and IT</li><li>Follows departmental guidelines for emergency situations.</li><li>Interpreting skills used appropriately within all practices as needed.</li><li>Participate in the planning of continuous improvement in skill development and training for all registration staff and any other staff performing a registration function.</li><li>Participates in departmental process redesign, quality assurance activities, and special projects as assigned.</li><li>Act as a liaison between Patient Access departments and the clinical team. Reports any relevant issues to the supervisor</li><li>Carries change and makes rounds as needed to ensure the departments are running smoothly. Addresses any concerns or feedback from staff and/or patients</li><li>Provide feedback to the Supervisor regarding staff as part of their development or performance reviews. &nbsp;</li><li>Recognizes issues pertaining to staff and bring them to the attention of the leadership team for proper resolution. &nbsp;This may include attendance and punctuality issues, dress code, non-compliance or work related issues.</li><li>Forwards feedback and/or letters from staff. Updates supervisor of new workflows or workflow ideas.</li><li>Attends safety committee walk-throughs, drills and/or meetings as needed and requested by Supervisor.</li><li>Assist Supervisor with approving time off for staff.</li><li>Assist Supervisor with the staff schedule to coordinate coverage</li><li>Coordinates the ordering of office supplies for assigned clinical areas through Supervisor</li><li>Assumes additional responsibilities during Supervisor’s absence, as requested.</li><li>Adheres to department policies regarding attendance and punctuality.</li><li>Adheres to EBNHC and departmental policies &amp; procedures.</li></ul>EDUCATION: &nbsp; &nbsp; <ul><li>High School graduate or equivalent</li></ul>EXPERIENCE:&nbsp;<ul><li>Minimum of 3 to 5 years experience in a medical office setting</li><li>Knowledge of managed care, the various insurance plans, registration practices and protocols</li><li>Understanding of and experience with EBNHC systems, processes, policies and procedures a plus</li></ul>​SKILLS/ABILITIES:<ul><li>Strong initiative and leadership skills</li><li>Exceptional customer service and problem solving skills&nbsp;</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and time management skills</li><li>Strong computer skills</li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously</li></ul>

Coordinator Patient Access - Lead

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: FacilitiesAll Locations: East BostonDescription: SKILLS AND ATTRIBUTES: •The ideal candidate will be goal oriented and action focused, pragmatic and self-disciplined. •Must be able to effectively handle multiple and shifting priorities and possess excellent time management skills. •Must possess strong written and verbal communication skills with excellent attention to details •Able to be a strong ambassador for our organization working seamlessly with internal and external colleagues. •Able to complete tasks within required timeframes with little or no supervision. •Proficient use of computer programs including Microsoft Office suite.MINIMUMQUALIFICATIONS: •Minimum 5 years’ experience of related project management experience. •BA or BS preferred, equivalent combination of education and experience accepted. •Previous experience working on major construction projectsor in a healthcare Facilitiessettinga plus.Under the general direction of the Director of Facilities,the FF&amp;E and MoveCoordinationProject Manager(PM)will oversee all aspects of the FF&amp;E planningandprocurement processes well as the direct management of move planning and coordination associated with capital projects and department moves. The PM is responsible for the coordination and completion of the FF&amp;E requirements per project by department and move related activities in conjunction with the Construction Project Manager (CPM).The PM will be responsible for more than one project at a time with approximately 75% focus on alargecapital project and approximately 25% of time managing various smaller facilities projects.PROJECT MANAGEMENT RESPONSIBILITIES •Act as day-to-day contact for assigned projects and support the CPM on other assignments as determined. •Work closely with stakeholders and the CPM to understand project requirements and objectives and implement requirements within the confines of the established project objectives. •Effectively communicate and update leadership on project progress. •Hold regular status meetings with the project team. •Create and execute project work plans and revise as appropriate. •Prepare reports with issue identification, suggest alternative solutions and clearly stat Ed recommendations. •Resolve or assist in the resolutions of conflicts within and between projects or timelines. •Develop proposed project budgets and maintain project expenditures within budget. •Develop and interpret specifications, scopes of work, and contracts where applicable. •Negotiate contract order changes as needed. •Ensure completed tasks meet cost, quality, and schedule objectives. •Maintain quality standards of performance, functionality, and cost by effectively applying established company methodology and enforcing project design standards. •Ensure the development, maintenance and storage of high-quality project documentation including contracts, change orders, specifications, budgets, expenditure records, schedules, correspondence, transmittals, memos, reports, and other project files. FF&amp;E AND MOVE COORDINATION RESPONSIBILITIES: •Identify FF&amp;E needs per department; prepare specification sheets and preliminary costs based on institutional design standards. •Develop FF&amp;E project schedules, monitor progress and complete projects on schedule. •Overall responsibility to ensure that all FF&amp;E; furniture, fixtures (including medical and &nbsp;non-medical equipment) has been properly planned, coordinated, ordered, tracked and installed within the project scope, budget and schedule parameters in conjunction with CPM.•Work in conjunction with the CPM to oversee and coordinate the work of suppliers, contractors, and consultants working on FF&amp;E project tasks. •Verify existing FF&amp;E specifications for accuracy with CPM, obtain proposals from vendors to purchase new equipment per equipment list. •Review and coordination final proposals from vendors for PO processing. •Manage FF&amp;E deliveries. •Manage FF&amp;E install onsite with Contractors. CPM to verify infrastructure (power, data, HVAC, plumbing) components are in place prior to installation. •Manage invoice processing and sign-off for payment. •Work with Support Services staff for installation, testing before move day (Clinical Engineering, Environmental Services, IT, etc.). •Prepare punch list of FF&amp;E once installed. •Ensure that all medical equipment and FF+E architectural and infrastructure (blocking, power, data, plumbing and mechanical) has been properly coordinated with the construction documents and installed in the field per the drawings and specifications. •Lead Department Activation and Move Coordination meetings as needed. •Ensure Department Activation Checklists are complete, perform owner acceptance walkthroughs with staff and contractor prior to authorizing move. •Attend &amp; coordination Department activation and/or move coordination meetings as needed. •Oversee and manage FF&amp;E post-move-in stakeholder or user requests.Salary: $90,000 - $100,000

Project Manager for Furniture, Fixture, and Equipment (FF&E) and Move

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: 1601 Washington StreetDescription: Primarily performs all registration and scheduling related activities in the South End Patient Access Department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, the PAC supports various clinical department operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls that need to be transferred to a nurse, messages to providers, and outreach calls to patients by provider request. As a member of the Patient Access team, your goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End Location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.Essential Duties &amp; Responsibilities<ul><li>Promotes a welcoming environment, being mindful of body language and side conversations, while consistently focusing on making patients feel welcomed by being attentive and responsive to their situation.</li><li>Communicates accurately and clearly to make sure patient/colleague understands information provided</li><li>Demonstrates the willingness to problem solve independently and the judgment to know when to seek assistance from others</li><li>Is responsive to feedback and demonstrates ability to apply feedback</li><li>Maintains a positive attitude</li><li>Adheres to Attendance, Punctuality, Dress code, Cell phone &amp; all NeighborHealth policies such as privacy, patient identification and infection control.</li><li>Maintain excellent punctuality and attendance.</li><li>Timely and accurate completion and submission of timesheets</li><li>Exhibits attentiveness at work by following NeighborHealth cell phone policy.</li><li>Attends and actively participates in staff meetings and trainings.</li><li>Maintains cooperative working relationships and builds team identity within the department, the Patient Access team and across the organization</li><li>Demonstrates self-motivation and independence by making optimal use of standby time</li><li>Understands the importance of covering all areas/tasks as needed to fulfill core departmental functions.</li><li>Verifies insurance per dept protocol using external insurance websites/portals and or RTE</li><li>Works within the scope of the departmental guidelines</li><li>Takes detailed messages and documents/sends via the appropriate communication tool</li><li>Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows/guidelines as well as other electronic network tools such as Workday, Outlook, MyChart.</li><li>Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.</li><li>Interacts in manner that is mindful of the individual by being sensitive to culture, age, gender and lifestyle</li><li>Strives to find common ground when interacting with patients and colleagues</li><li>SE PA Staff have a dual role: call center agents and registration staff. 50% or more of their time, they are functioning as call center agents.</li><li>Promptly answers all incoming calls via Touchpoint for the following queues: Main line, Primary Care, Hass Center, Nutrition, Vision, Patient Services, and Behavioral Health. Also assist with the COVID lines as needed. Back up agents for Women’s Health, Pediatrics and Recovery Services lines.</li><li>*plan to take service lines as prime agents</li><li>Meets departmental metric of completing 60-90 calls per day</li><li>Appropriately schedules, cancels, and or reschedules appointments for the following departments: Primary Care, Hass Center, Nutrition, Vision, Patient Services, Behavioral Health,, and the COVID Department</li><li>Appropriately creates telephone and refill encounters and routes to the appropriate pools</li><li>Appropriate create COVID lab orders in Epic and create negative test result letters as needed</li><li>Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Knowledge of “red flag”/urgent symptoms; know when immediate nurse involvement is needed&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Follows the check in/registration guidelines</li><li>Follows check out guidelines when at the Hass, covering in BH/Dental/Vision departments in person</li><li>Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol</li><li>Monitors waiting rooms when covering Registration</li><li>Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms.</li><li>Faxing sorting and distribution</li><li>Complete pre-registration WQs for Primary Care (includes WH and Pedi), Nutrition, Vision, BH, Dental, Recovery Services, Neurology, Acupuncture, and Pedi Asthma</li><li>Complete the telehealth reports for all departments/providers at South End</li><li>Completes the Nutrition WQ/outreaches in the SE Internal WQ</li><li>Completes the in basket/staff messages request from providers</li></ul>EDUCATION: <ul><li>High School Diploma or G.E. Equivalent required.</li></ul>EXPERIENCE:<ul><li>One year of customer service experience previous experience in health insurance or medical setting strongly preferred.</li></ul>SKILLS/ABILITIES:<ul><li>Bilingual in English and Spanish required. </li><li>Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.</li></ul>

Coordinator Patient Access SECHC

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: RegistrationAll Locations: East BostonDescription: As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines. Schedule: Saturday-Sunday 4:00 pm - 12:00 am, including holidays. Bilingual required: English/SpanishEssential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Part timeDepartment: PediatricsAll Locations: East BostonDescription: As a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.Essential Duties and Responsibilities:<ul><li>Check-out appointments and create follow up visits or recalls.</li><li>Book, cancel and/or reschedule appointments as needed for patients walking in.</li><li>Answer Phones.</li><li>Document clear and concise telephone encounters or RX refill request and route appropriately.</li><li>Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.</li></ul>Qualifications and Requirements:<ul><li>HS Diploma/GED.</li><li>Minimum of 1 year customer service and/or administrative experience.</li><li>Excellent written and verbal communication, judgement and problem solving skills.</li><li>Bilingual fluency Spanish/English required.</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus.</li><li>Proficient in Microsoft Office Suite.</li></ul>Benefits:<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>

Great opportunity exists for a Residential Rehabilitation Coordinator in our Mental Health Residential Program in&nbsp;Quincy.&nbsp; In this program, adults with mental illness share a home in the community.&nbsp; Our residential staff supports them to reach their goals by teaching them daily living skills to move them toward independence, assist in management of their psychiatric symptoms, ensure their physical health, and improve their quality of life!Join our&nbsp;dedicated team&nbsp;and play an essential role in enabling&nbsp;adults with mental illness&nbsp;to live as actively and independently as possible!!Responsibilities:<ul><li>Advocate for client caseload</li><li>Develop, implement, and monitor treatment plans</li><li>Oversee medication management</li><li>Fiscal management of funds</li><li>Primary liaison for service providers, family, and guardians</li><li>Use of an electronic health record system for client notes</li></ul>&nbsp;&nbsp;We offer a competitive salary and a great benefit package!<ul><li>Tuition remission program - 100% tuition for undergraduate coursework in a&nbsp;Massachusetts State College or University</li><li>Health/dental insurance</li><li>Generous paid time off</li><li>Various opportunities for career advancement</li><li>Commitment to provide quality training to our staff</li><li>Group discounts on cell phones, movie tickets and various club memberships</li><li>Company contributions to retirement plan</li><li>Company paid life insurance</li><li>Opportunities to attend in-service trainings and more…</li></ul> <h4>Required Skills</h4><ul><li>Excellent communication and writing skills</li><li>Time management and ability to organize multiple priorities</li><li>Ability to remain calm and de-escalate stressful situations</li><li>Good judgment and ability to problem solve</li><li>Dependability and flexibility</li><li>Ability to promote a teamwork environment and serve as a role model to other staff</li><li>Ability to form therapeutic relationships with challenging clients</li><li>Computer proficiency and ability to learn to use an electronic health record system</li><li>Must have a valid driver’s license, safe driving record, and access to a personal vehicle</li></ul> <h4>Required Experience</h4><ul><li>Minimum of one year Human Services experience and working knowledge of community based treatment, funding sources, and treatment regulations</li><li>BA/BS in Psychology or related field preferred</li><li>CPR/FA and MAP certifications will be required</li></ul>Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.

Aspire Health Alliance

Residential Coordinator, $19.50 Sun-Thurs, (9-5, 12-8 mix), QUINCY, $1500 Sign on Bonus!

<h4>Thank you for your interest in careers at EBNHC!</h4>Everywhere you turn, you can feel it.&nbsp; There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.&nbsp; From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.Interested in this position?&nbsp; Apply on-line and create a personal candidate account!Current Employees of EBNHC - Please use the internal careers portal to apply for positions.To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.Time Type: Full timeDepartment: PACE Enrollment and EligibilityAll Locations: RevereDescription: EDUCATION: &nbsp; Bachelor’s degree in health related field, marketing or public relations.&nbsp; Will consider equivalent experience for the right candidate.EXPERIENCE: At least 5-7 years in a role that involves sales, marketing, public relations, or similar activity in aHealth-related setting.SKILLS/ABILITIES:<ul><li>Ability to communicate effectively with staff, outside providers, applicants and families in person and by phone assuring communication of established marketing messages.&nbsp;&nbsp;</li><li>Excellent customer service skills.</li><li>Excellent organizational skills.</li><li>Self- confident and with ability to participate in process improvement activities</li><li>Excellent computer skills including experience with word processing, spreadsheets and email. Must be able to efficiently and effectively navigate windows and web-based programs.&nbsp; CRM/Salesforce experiences a plus.</li></ul>Responsible for the development of all sources of NEIGHBORHOOD PACE enrollee referrals through the cultivation of relationships with all internal/external organizations and individuals who are potential recurring sources of referring prospective participants. Requires strategy development and execution by means of a quarterly business development plan that links developments in the marketplace, enrollment pipeline analysis with the overall EBNHC Strategy and aligns and/or integrates with corporate marketing plans. This role is a primary source for requests of services from marketing and business development efforts which includes all actions associated with demand generation. Work with marketing and senior care program leadership to develop content for marketing campaigns.Develop Business Development Strategy<ul><li>Research industry and market trends utilizing internal and external resources</li><li>Strategize with Senior Director of Health Plan Operations to develop quarterly business development strategy</li><li>Collaborate with key stakeholders to write and publish a Business Development Plan each quarter</li><li>Analyze leads for trends and assess enrollment results by campaigns and referrals to determine the success and sustainability of quarterly business development plan.</li><li>Utilizing data, trend, and market research, determine deployment of resources (human and capital) to reach targeted business development goals.</li><li>Execute business development plan by means of cultivating relationships with potential referring sources through meetings, events, site visits, presentations, etc.</li><li>Provide oversight and management of PACE marketing and outreach coordinators</li><li>Motivate and train PACE marketing and outreach coordinators to generate sufficient leads to meet monthly and annual enrollment goals.</li></ul>Generate BD Opportunities<ul><li>Research Organizations and media (online and newspapers etc.) and Visit organizations</li><li>Identify Key BD Opportunities (Organizations) and enter into salesforce -</li><li>Strategize with directors and managers to identify BD Opportunities</li><li>Finalize quarterly BD portfolio of opportunities and time phase</li></ul>Execute Opportunity<ul><li>Develop tactics for each currently executed BD opportunity&nbsp;</li><li>Weekly, strategize interdepartmentally when needed to execute tactics</li><li>Identify gaps in campaign schedule and brainstorm activities to enhance quarterly plans</li><li>Execute opportunity tactics</li><li>Refine tactics based on progress with target BD opportunities/organizations</li></ul>Monitor Opportunity Results<ul><li>Assess&nbsp; the value of each opportunities as Won or Loss based on anticipated impact on potential referrals&nbsp; or channels to future BD opportunities</li><li>Continuously&nbsp; reassess of the portfolio of opportunities and time phasing</li></ul>Provide NEIGHBORHOOD PACE Intelligence Internally<ul><li>Strategize NEIGHBORHOOD PACE concepts, messaging, value propositions, tag lines and marketing materials with Corporate Marketing</li><li>Provide content to marketing in the form of event participation, and language for all media</li><li>Identify (opportunistically ) and communicate opportunities for other EBNHC service lines</li><li>Serve as the &nbsp;NEIGHBORHOOD PACE subject matter expert for training or presentations in appropriate EBNHC forums</li></ul>Measurable Performance Goals<ul><li>Meet or exceeds monthly/quarterly/annual quota by working with the Senior Director of Health Plan Operations based on the agreed upon BD Plan.</li><li>Work closely with Senior Director to define departmental needs based on monthly, quarterly, annual quota.</li><li>Responsible for identifying when new team members are needed to meet/exceed quota.</li><li>Responsible for the hiring and training of all direct team members.</li><li>Ensure that team members have the tools and are held accountable to meet performance expectations (i.e. preparation, scheduling/set up and execution of events)</li><li>Ensure that data is appropriately entered into Salesforce or relevant BD system by the team members.</li></ul>

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