field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Technology Portfolio Management (TPM), within Enterprise Technology Services, powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management.The Associate Portfolio Analyst role presents a dynamic opportunity for a motivated and accomplished professional to manage all aspects of the operating expense base for the Tech Portfolio Management (TPM) organization. As a Portfolio Analyst, you will establish strong partnerships with the TBE leadership team, Finance, and peers across Tech Portfolio Management to ensure the financial success of TPM through sound financial management of monthly operating expenses. This position goes beyond traditional financial analysis and portfolio management, requiring advanced technical proficiency and experience optimizing processes through automation and tooling. Additionally, the successful candidate will require a transformational mindset and the ability to communicate and influence process and tooling requirements to empower new ways of working across TPM with appropriate controls and governance.We are seeking a top performer that is highly organized and an effective communicator. You show up with passion, are not afraid to challenge the status quo and thrive in a fast-paced environment.Responsibilities:· Partners across the team to monitor and track portfolio performance against delivery, cost, budget, resource allocation, forecast, schedule, and quality targets, ensuring the successful execution of the portfolio of tech projects.· Takes ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio – leveraging data analytics and insights to gather and formulate status updates and escalating delivery risks when needed.· Collaborates closely with finance teams to ensure alignment of budgets, actuals, and forecasts, maintaining financial accuracy and supporting budget management.· Plays key role in driving continuous improvement of portfolio processes through tooling and automation, identifying, influencing and implementing best practices to enhance overall Portfolio Management efficiency and effectiveness.· Builds strong partnerships across technology, product, finance, and the business to understand stakeholder needs, manage expectations, user requirements and deliver against strategic priorities.· Acts as change agent throughout the organization with an ability to guide individuals and teams through transition while enabling and supporting implementation of process and tool improvements to maximize benefits.Minimum Qualifications:• Bachelor's degree in business administration, Finance, Information Technology, and/or comparable experience; advanced degree preferred.· Advanced technical skills including but not limited to Apptio, Jira, Power BI, advanced Excel, General Ledger, and Amex AI tools (including ChatGPT and Copilot) with experience in leveraging automation to drive data analytics and financial modeling.· Ability to synthesize complex financial data for a non-finance savvy audience.· Strong relationship building with the ability to collaborate and influence without authority.· Demonstrated success navigating change and exhibiting intellectual curiosity to challenge the status quo and support significant transformation for optimal impact.· Proven track record of recognizing potential issues early and working toward thoughtful, solution-focused options.· 3+ years of related experience in technology project management, portfolio management, project management with the proven ability to execute tasks quickly under tight timelines.Preferred Requirements:· Ability to execute and maintain high performance under tight timelines and competing demands.· Excellent written and verbal communication; advanced or expert PowerPoint and visual presentation skills a plus.· Self-motivated and adaptable; ability to manage time effectively and thrive in ambiguous situations with limited leadership oversight.· Experience within a large technology, financial services or FinTech environment with a working knowledge of software development processes and Agile methodologies.· Understand linkages between supply and demand spend to provide meaningful, actionable insights and recommendations to ensure targets are achieved.· Understanding of multiple business functions preferred.Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

American Express

Senior Associate, Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?The objective of the Technology Control Management&nbsp;Associate- Risk Assessments Control Assessments&nbsp;and Reporting team is to identify, assess, mitigate, and report on risks within Technology to ensure adherence to regulatory standards, policies.Technology is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve working in a fast-paced environment where extensive collaboration with multiple partners across numerous business units, functional areas, and geographies is requiredAssociate- Risk Identification, Assessments, Control Testing and Reporting will:<ul><li>Conduct Risk and Control Self Risk Assessment for business unit (RCSA experience)</li><li>Document and project manage deliverables to completion</li><li>Categorize controls and map to risks (e.g., cross-BU process-control mapping)</li><li>Design and test controls</li><li>Understanding of design effectiveness and operating effectiveness concepts when evaluating control effectiveness</li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)</li></ul>Required Qualifications:<ul><li>3- 5 + Years experience in risk management in the 1LOD or at a consulting firm &nbsp;</li><li>Understanding of critical operational risk management lifecycle activities, IT risk management, internal/external audit, SOX/ITGC testing, or controls assurance</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Excellent project management skills, highly proficient in Excel and PowerPoint, highly detail-oriented, good communication, and interpersonal skills</li><li>Ability to work in a fast-paced, demanding environment</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Previous technology/cyber risk experience</li><li>Experience in at least one of the following:&nbsp;<ul><li>Supporting identification of risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li></ul></li><li>Experience in the financial services industry</li><li>Relevant industry certifications - CISSP, CRISC, CISM, CISA, etc.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.&nbsp;

Senior Associate-Tech Risk & Control

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?Technology Portfolio Management (TPM), within Enterprise Technology Services, powers technology, business, and product to achieve business and customer value by optimizing technology investments, elevating transparency and enabling decisioning through trusted insights and best in class portfolio and program management.The Senior Manager Portfolio Management will lead portfolio reporting working with senior Technology and business leaders to manage LOB Investment Portfolios and Operating Expense plans with a strategic focus on investment optimization. The successful candidate will have deep investment analytics and financial management experience, relentless attention to detail, executive presentation experience, and the ability to build and leverage positive relationships across diverse teams and partners. This position goes beyond traditional financial analysis and portfolio management, requiring advanced tool proficiency and experience optimizing processes to deliver actionable insights through automation and tooling. Additionally, the successful candidate will require a transformational mindset and the ability to communicate and influence process and tooling requirements to empower new ways of working across TPM with appropriate controls and governance.We are seeking a highly organized, change-minded, top performer with effective communication skills and an ability to challenge the status quo and thrive in a fast-paced environment.Key Responsibilities Include:· Partners with the Portfolio Director to monitor and track portfolio performance against delivery, cost, budget, resource allocation, forecast, schedule, and quality targets, ensuring the successful execution of the portfolio of tech projects· Identifies and addresses resource capacity risks that may affect delivery priorities, proactively managing potential impacts on project timelines and milestone delivery· Takes ownership in managing and ensuring successful financial, delivery and operational outcomes across the portfolio – leveraging data analytics and insights to gather and formulate status updates and escalating delivery risks when needed.· Collaborates closely with finance teams to ensure alignment of budgets, actuals, and forecasts, maintaining financial accuracy and supporting budget management· Plays key role in driving continuous improvement of portfolio processes, identifying, influencing and implementing best practices to enhance overall Portfolio Management efficiency and effectiveness· Builds strong partnerships across technology, product, finance, and business stakeholders to maintain and deliver against technology roadmaps and promote awareness of key decisions.· Develops recommendations by connecting the dots between seemingly disparate conversations, workstreams, and data, while also synthesizing feedback.· Enables Executive leadership decision making through development and presentation of metrics and actionable insights covering areas of operations, delivery, finance and business.· Drives change management needs while enabling process and tool improvements.Minimum Qualifications:· Bachelor's degree in business administration, Finance, Information Technology, and/or comparable experience; advanced degree preferred.· Extensive Data Analytics and Financial modeling experience with advanced technical skills including but not limited to Apptio, Jira, Power BI, advanced Excel, General Ledger, and Amex AI tools (including ChatGPT and Copilot).· Skilled in evaluating and analyzing project portfolios to assess strategic alignment, performance, financial health, and value contribution.· Demonstrated experience leveraging analytics to drive decision-making by synthesizing and visualizing data, then communicating actionable insights through clear, audience-tailored narratives.· Strong relationship building with the ability to collaborate, influence and inspire others at all levels of the organization.· Ability to continuously identify improvement opportunities and implement solutions to optimize processes and systems to improve productivity, financial accuracy, and data quality.Preferred Qualifications:· Ability to execute and maintain high performance under tight timelines and competing demands.· Superb written and verbal communication; advanced or expert PowerPoint and visual presentation skills.· 5+ years of Portfolio or Program Management experience, in a large technology organization with a working knowledge of software development processes and Agile methodologies.· Flexible and adaptable; ability to thrive in ambiguous situations with limited leadership oversight.· Expresses intellectual curiosity with an aptitude and passion to challenge the status quo and problem solve.· Understand linkages between supply and demand spend to provide meaningful, actionable insights and recommendations to ensure Operating Expense and LOB Spend targets are achieved.Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager - Portfolio Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.How will you make an impact in this role?The Portfolio Manager is responsible for end-to-end management of workforce planning, headcount governance, and operating-expense (OPEX) tracking across an organization of ~700 colleagues and contractors. This role partners closely with senior leaders, Talent Acquisition, Vendor Management, and Technology Portfolio teams to ensure financial decisions are financially sound, strategically aligned, and executed with operational excellence. The ideal candidate combines strong analytical capabilities with exceptional data visualization and communication skills and a deep understanding of financial and resource planning in a technology-driven corporate environment.Headcount Management &amp; Governance<ul><li>Manage and maintain an accurate, real-time view of headcount across ~700 employees and contractor resources.</li><li>Oversee the full lifecycle of position requests including creation, approval workflow, posting, recruiting status, and fulfillment.</li><li>Build and maintain intuitive, executive-ready visual dashboards and data visualizations that communicate complex resource landscapes simply and clearly.</li><li>Partner with business leaders, HR/Talent Acquisition, and Executive Offices to ensure all role actions are aligned with capacity plans, budget controls, and organizational priorities.</li><li>Ensure every role—employee or vendor—is fully funded prior to posting, hiring, or onboarding.</li><li>Manage onboarding and offboarding processes for vendor/contractor resources, ensuring compliance with internal policies and documentation requirements.</li></ul>Resource Planning, Forecasting &amp; Analytics:<ul><li>Lead monthly/quarterly forecasting of headcount-related costs and resource capacity.</li><li>Monitor capacity versus demand across teams to identify gaps, surpluses, and optimization opportunities.</li><li>Leverage data insights to support workforce planning decisions and scenario modeling.</li></ul>OPEX Tracking &amp; Financial Management:<ul><li>Track, manage, and forecast OPEX categories including labor, non-labor, T&amp;E, training, licenses, and contractual spend.</li><li>Identify cost risks and opportunities, quantify impact, and drive mitigation or optimization actions.</li><li>Partner closely with Technology Finance and Technology Portfolio teams as the primary point of contact for all OPEX-related questions, reporting requests, and monthly/quarterly close activities.</li><li>Maintain strong controls over data quality, financial accuracy, and audit readiness.</li></ul>Cross-Functional Partnership &amp; Stakeholder Management:<ul><li>Act as the central coordination point between HR, Recruiting, Vendor Management, Portfolio Management, and senior leadership.</li><li>Translate financial and workforce data into actionable insights for technical and non-technical stakeholders.</li><li>Prepare leadership-level updates, briefings, and presentations on headcount position, OPEX status, risks, and opportunities.</li><li>Drive continuous improvement in workforce planning processes, reporting tools, and governance cadence.</li></ul>Minimum Qualifications:<ul><li>5–8+ years of experience in workforce planning, resource management, financial analysis, PMO, or related roles within technology, financial services, or other complex corporate environments.</li><li>Strong proficiency in headcount forecasting, OPEX management, and budget governance.</li><li>Advanced Excel/Sheets and data-visualization skills (e.g., Power BI, Tableau, Looker, or equivalent).</li><li>Ability to design intuitive dashboards and executive-facing reporting structures.</li><li>Experience partnering with senior executives and cross-functional teams in a matrixed environment.</li><li>Knowledge of vendor/contractor management processes and funding workflows.</li><li>Strong analytical mindset with demonstrated ability to synthesize data and present insights clearly.</li><li>Excellent communication, stakeholder management, and organizational skills.</li></ul>Preferred Qualifications:<ul><li>Experience in large technology organizations or hybrid technology/financial services environments.</li><li>Familiarity with workforce planning tools and HRIS platforms (e.g. Apptio etc.).</li><li>Knowledge of Agile portfolio or tech portfolio management processes.</li><li>Comfortable managing multiple deadlines while maintaining accuracy and attention to detail.</li></ul>Salary Range: $103,750 to $174,750 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager - Portfolio Management - eCRMS

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.We are looking for a Product Director for the Sales Domain team within eCRMs. The Product Director will be essential to how we unlock scaled value and impact for the enterprise by supporting Merchantforce for Global Merchant Services (GMS). The Product Director will engage with key partners and users from GMS to understand the broader needs, opportunities, and trends; utilizing this knowledge to ensure Customer Relationship Management (CRM) Product offerings are comprehensive and ground-breaking.The Product Director will work with Product Managers to collect and communicate the strategic roadmap across Product Teams that ties our key assets and offerings together to ensure we are crafting processes and solutions that will sustain the organization through the near and long term. The Product Director will provide concise and clear updates across partner groups on the progress of projects and key results and facilitate the handoff of approved requests to the appropriate Product Management team. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.&nbsp; Responsibilities:<ul><li>Interacting with customers across the Blue Box, GMS business stakeholders and end users, to identify needs, opportunities, and gaps, and solve problems.</li><li>Be a loud voice for the user, working with product teams to identify and articulate feature enhancements critical to driving improvements in future iterations.</li><li>Enabling analytics-driven decision making to evolve products and usage and own the metrics, e.g., change requests submitted/rejected and user satisfaction.</li><li>Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment.</li><li>Working alongside Product colleagues to continually improve products post-launch, prioritizing bugs and feature requests based on customer satisfaction.</li><li>Identifying opportunities and providing input on product vision, strategy, roadmap, and features for CRM platform, principally supporting sales capabilities.</li><li>Defining and continually refining feature priority with business leaders.</li><li>Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog;&nbsp;</li><li>Establishing the product’s goals and reviewing success metrics to achieve success.</li></ul>Qualifications:<ul><li>At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.</li><li>A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.</li><li>High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.</li><li>Deep knowledge of Customer Relationship Management specifically the Salesforce Ecosystem</li><li>Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.</li><li>Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.</li><li>Ability to solve sophisticated problems and has a highly analytical approach.</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

eCRMS Product Director

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and let's lead the way together.Resy is the American Express global dining platform. Our mission is to power the world’s best restaurants, using technology to imagine the future of hospitality. Our customers discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners are insiders, and we love having them at the table.   The team is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network.&nbsp;&nbsp;ABOUT THE ROLE: Senior Manager, Venue Growth MarketingWe are seeking a strategic, data-driven, and execution-focused Senior Manager, Venue Growth Marketing to drive inbound marketing programs that accelerate restaurant and hospitality venue acquisition across Resy and Tock within the American Express Global Dining Network. Reporting to the Director of Venue Growth Marketing, this role serves as a critical bridge between strategy and execution — owning day-to-day program management, channel optimization, testing, and performance insights that fuel top-of-funnel pipeline growth.&nbsp;&nbsp;This person will lead cross-functional initiatives across Sales, Brand, Product Marketing, Analytics, Operations, and Creative to execute high-impact marketing programs that deliver qualified leads, improve conversion outcomes, and enhance overall funnel efficiency. The ideal candidate combines strong analytical and project management skills with hands-on growth marketing experience and an enthusiasm for partnering closely with Sales and Marketing teams in a fast-paced environment.&nbsp;Key Responsibilities<ul><li>Execute and optimize inbound acquisition programs across referral, content, email, partnerships, and events to grow qualified venue leads, in partnership with Growth Marketing team.&nbsp;</li></ul><ul><li>Improve digital touch points and lead nurture programs that drive stronger engagement, education, and conversion throughout the funnel.&nbsp;</li></ul><ul><li>Develop and run test-and-learn initiatives across creative, messaging, and channel tactics to enhance performance and efficiency.&nbsp;</li></ul><ul><li>Partner with Sales, Analytics, Ops, Brand, and Creative teams to align on lead quality, develop campaign assets, and ensure accurate tracking and attribution.&nbsp;</li></ul><ul><li>Create briefs, recaps, and performance summaries that communicate outcomes, learnings, and recommendations to stakeholders.&nbsp;</li></ul><ul><li>Mentor and support junior team members—including one direct report—fostering a culture of curiosity, rigor, and continuous improvement.&nbsp;</li></ul>Qualifications<ul><li>5–7 years of experience in growth, acquisition, or performance marketing, ideally within B2B, SaaS, marketplace, or hospitality technology environments.&nbsp;</li></ul><ul><li>Hands-on experience executing and optimizing inbound or organic acquisition programs (content, SEO, referral, CRM/email, partnerships, or similar).&nbsp;</li></ul><ul><li>Strong analytical skills with experience using CRM tools (HubSpot, SalesForce)&nbsp;&nbsp;</li></ul><ul><li>Demonstrated ability to translate insights into clear recommendations&nbsp;&nbsp;</li></ul><ul><li>Experience collaborating closely with Sales to deliver qualified pipeline and improve lead processes.&nbsp;</li></ul><ul><li>Excellent project management and organizational skills; comfortable orchestrating multiple concurrent campaigns and stakeholders.&nbsp;</li></ul><ul><li>Experience leading junior team members in providing feedback and support.&nbsp;</li></ul><ul><li>Attention to detail, strong communication, and the ability to influence partners&nbsp;</li></ul><ul><li>A passion for the restaurant and hospitality industry and the role marketing plays in helping operators adopt and implement technology.&nbsp;</li></ul>You’ll Thrive in This Role If You:<ul><li>Are energized by solving problems with data, experimentation, and creative thinking.&nbsp;</li></ul><ul><li>Love full-funnel marketing and enjoy optimizing both programs and processes.&nbsp;</li></ul><ul><li>Enjoy ownership — taking strategies from concept to execution to measurement.&nbsp;</li></ul><ul><li>Excel at collaborating across Sales, Product, Brand, and Marketing teams.&nbsp;</li></ul><ul><li>Enjoy supporting, coaching, and developing junior marketing talent, and foster a collaborative working environment&nbsp;&nbsp;</li></ul><ul><li>Are excited to help shape operational discipline in a growing function.&nbsp;</li></ul><ul><li>Care deeply about the restaurant and hospitality ecosystem and want to support venue success on Resy and Tock.&nbsp;</li></ul>Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Global Dining Venue Growth Marketing

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.What would you do every day as a Customer Care Professional?<ul><li>Service inbound calls while consulting Corporate and Small Business Card Members to learn about their needs and recommend the right American Express benefits or services.</li><li>Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of American Express Corporate Card services.</li><li>Continuously improve on building rapport, understanding customer needs, handling objections, and providing world class customer service.</li><li>Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment.</li><li>Document necessary account information according to established policies and procedures. Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.</li></ul>Minimum Qualifications:<ul><li>Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication</li><li>Proven success in a customer service call center environment (two years+)</li><li>Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based&nbsp;environment</li><li>Open Availability for scheduling</li><li>High School diploma or equivalent required. Bachelor's degree preferred; education benefits available</li></ul>Salary Range: $20.00 to $21.65 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Care Professional -Corporate/Small Business

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.How will you make an impact in this role?This individual will lead and activate holistic go-to-market (GTM) strategies for new programs and products across all channels and the Middle Market segment. They will play a pivotal role in shaping marketing strategies and delivering compelling messaging and creative direction for top GCS priorities, with the goal of driving revenue, deepening customer engagement, and accelerating GCSM growth ambitions.This is a high-visibility, fast-paced, and dynamic role that requires a unique combination of strategic thought leadership, marketing expertise, and results-oriented execution. Success in this position hinges on strong partner management and influencing skills — including the ability to clearly communicate vision and progress to senior leaders while fostering collaboration across a diverse range of stakeholders (e.g., Marketing, GCS Product, GABM, and CA&amp;C).Key Responsibilities:<ul><li>Lead end-to-end GTM initiatives — from strategy development through launch execution — for high-priority, high-visibility GCSM growth initiatives</li><li>Define the vision, strategy, and roadmap for product and program launches and refreshes across GCS segments and channels, partnering closely with stakeholders across Marketing, GCS Product, GABM, CA&amp;C, GCO, and LOBCO</li><li>Leverage data and competitive intelligence to uncover actionable insights that inform marketing strategy, positioning, messaging, and creative development</li><li>Mobilize and align cross-functional teams to drive complex projects from ideation to measurable business impact in dynamic, fast-paced environments</li><li>Apply deep marketing expertise to connect efforts across teams, break down silos, and drive innovation through cohesive, customer-centric messaging</li><li>Inspire and influence teams and senior leaders through clear, compelling, and visually engaging communication</li></ul>Minimum Qualifications:<ul><li>Proven ability to drive clarity, structure, and measurable results in ambiguous, fast-paced environments; known for resilience, adaptability, and accountability.</li><li>Analytical problem solver skilled at synthesizing complex data into clear insights, strategies, and actionable recommendations, with strong contingency planning and issue resolution capabilities.</li><li>Exceptional communicator and storyteller — visual, written, and verbal — adept at tailoring messages for diverse audiences, including senior leadership.</li><li>Strong relationship builder with a track record of collaboration, influence, and negotiation across functions and levels.</li><li>Customer-first strategist with deep understanding of business drivers, competitive dynamics, and market trends; able to translate insights into impactful business actions.</li><li>Marketing strategy and execution expert with a proven record of leading and delivering large-scale, high-impact initiatives.</li><li>Recognized for a hands-on, proactive mindset, resourcefulness, and a strong drive for excellence and results.</li><li>Inspiring, committed people leader who motivates and guides teams through complexity, transformation, and change.</li></ul>Preferred Qualifications:<ul><li>8-10 years business experience preferred</li></ul>Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Director - Corporate Program Marketing Strategy and GTM

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The Internal Audit Group (IAG) plays a critical role within Amex with our mission to protect and enhance the overall organization. We are committed to continuous improvement with our Winning Aspiration to be a world class internal audit function that:Leverages data and analytics to expand the breadth, depth, and quality of assurance. Delivers valuable risk insights that challenge the status quo and leverages external perspectives. Develops great leaders who can influence and inspire.Collectively, IAG’s strategic initiatives, combined with our greatest asset – our people – enable IAG to utilize advanced data analytic capabilities, provide greater and continuous assurance, and help ensure quality products and services are provided to American Express customers.We are looking for those who share our mission and aspirations and are passionate about the use of data and technology in a collaborative, people-focused environment.Our Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group.Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.How will you make an impact in this role?The Manager, Project &amp; Change Management within the Audit Department plays a critical role in managing change initiatives within IAG. This role will be responsible for the governance process for audit change initiatives including establishing and directing overall project management practices. The role serves as a central coordinator for change management between Professional Practices, the Audit Teams and the Company’s Project Governance function. This role will also act as a change lead for leading certain change initiatives.This is an exceptional opportunity for you to showcase and further expand your project and change management skills, internal audit skills, and ability to influence positive change! This is an exceptional opportunity for you to showcase and further expand your control management skills, internal audit skills, and ability to influence positive risk management change!Key Responsibilities:<ul><li>Support the implementation of IAG’s project and change management plans in alignment with organizational goals and company project management standards. Ensure deliverables are completed on time and within scope.</li><li>Use IAG’s established project and change management frameworks, tools, and methodologies to manage stakeholder communications, training plans, and the rollout of change initiatives.</li><li>Serve as a primary point of contact for coordinating project and change activities between Professional Practice change leads, Audit Team change leads, and the Company’s Project Governance function.</li><li>Identify potential risks and issues impacting project or change outcomes, and work with senior leaders to develop and implement mitigation plans.</li><li>Maintain dashboards and performance reports to communicate progress, key risks, and benefits to IAG management and relevant stakeholders.</li><li>Contribute to the adoption of new technologies, agile practices, and digital tools that improve project and change management efficiency and effectiveness.</li><li>Act as the change management lead for designated audit process improvement projects, managing implementation activities and stakeholder engagement.</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree required</li><li>3+ Years experience in audit, compliance, risk management consulting or within the financial services/banking industry with knowledge of financial and banking regulations</li><li>Strong knowledge of change and project management frameworks with demonstrated experience leading project and/or change management processes.</li><li>Strong and effective written and verbal communication skills</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities</li></ul>Preferred Qualifications:<ul><li>Experience working within an internal audit department or second-line risk/control function.</li><li>Familiarity with audit methodologies and audit management systems.</li><li>Strong analytical, problem-solving, and program management skills.</li><li>Proficiency in using data analytics, audit management tools, and agile delivery principles is a plus.</li><li>Ability to thrive in a dynamic, fast-paced, and evolving environment.</li><li>Advanced degree or relevant certifications (e.g., CPA, CIA, CISA, CRMA) preferred.</li></ul>Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Manager, Change Management - Internal Audit Group

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Amex Digital Labs&nbsp;is responsible for&nbsp;catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;Amex Digital Labs&nbsp;is responsible for&nbsp;catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.&nbsp;The Labs Digital Payments team is hiring a product leader to focus on digital wallets growth and expansion. In this role you will lead a product team responsible for a portfolio of digital wallets, including Apple Pay, Samsung Pay and Amazon One. This product area is central to our mission to develop and grow products that make membership essential while generating revenue streams for American Express.How will you make an impact in this role?Working together with your team and Labs partners, you will lead:&nbsp;<ul><li>Product and Platform Strategy Development: Formulate a comprehensive strategy for the creation and expansion of digital wallet offerings and underlying platform capabilities—including agentic payments—grounded in user needs, the competitive landscape, emerging technologies, and strategic partnerships, and aligned with broader company goals.</li><li>Product Roadmap Management and Delivery Planning: Drive the development and execution of a detailed product roadmap, prioritizing features and enhancements to optimize user engagement, repeat usage, and best in class customer experience.</li><li>Cross-functional Collaboration: Collaborate closely with engineering, business development, enablement, and other stakeholders to ensure seamless integration of features, timely delivery, and alignment with technical feasibility and user experience standards.</li><li>Partner Management: Cultivate the relationship with partner counterparts in support of joint product goals.</li><li>User Insights &amp; Analytics: Utilize qualitative and quantitative data analysis techniques to gain deep insights into user behavior, preferences, and trends, leveraging findings to refine product strategies, improve user experience, and drive growth.</li><li>Performance Monitoring &amp; Optimization: Establish key performance indicators (KPIs) and regularly monitor product performance to identify optimization opportunities.</li><li>Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery</li></ul>Minimum Qualifications:<ul><li>Experience in payments, commerce and AI, with demonstrated results driving meaningful value in customer facing experiences</li><li>Strong leadership skills and passionate about colleague development, with the ability to coach, mentor, and guide direct reports</li><li>A history of both managing scaled global products and transforming ideas into go-to-market capabilities</li><li>Technically literate with a deep appreciation of the engineering discipline and partnership</li><li>Experience successfully managing and growing partner relationships</li><li>Energy and drive to ensure that your product is successful and has an impact, with a keen eye for detail and ability to analyze key metrics to identify opportunities or problems</li><li>Clear and concise communication skills to convey product strategy and vision, adept at explaining complex concepts to a broad audience</li><li>Ability to prioritize roadmaps across multiple competing priorities and timelines, with high consideration of user needs, technical feasibility, and business outcomes</li><li>Clear understanding of customer research frameworks and principles; able to articulate a strong point of view that is backed by knowledge of the industry and customer needs</li></ul>Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

225 American Express Jobs