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You Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences - from payments to rewards to servicing - that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry.The Enterprise CRM Solutions team was created in 2024 as part of the company’s Framework for Winning. Core to our purpose is reimagining the platform solution-delivery model to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency. The Enterprise Customer Relationship Management Solutions (ECRMS) team creates solutions for the Sales and Customer Domain via respective platforms by harnessing the power of Data, Machine Learning, and Artificial Intelligence to offer powerful selling and re-selling engines to acquire new clients and expand existing client relationships for Sales, Account Development, and Marketers across the Enterprise.&nbsp;We are looking for a Vice President eCRMs Product to co-lead the Sales Domain Product team. The VP will help define and deliver our strategic vision for the platform and partner business stakeholders from Global Merchant Services, Global Network Services, and Enterprise Comms &amp; MarTech Experiences (ECMX) to develop a product vision, roadmap, and strategy that will deliver true value and maximize the investment in our tools and data. The VP’s goal is to create a global business acceleration platform, combining the best from Salesforce, Outreach, similar platforms, Amex tech ecosystem, Data, Artificial Intelligence, and the Amex business objectives. This role will be responsible for defining and executing the future of the B2B Sales Experience across the lines of business within American Express. &nbsp;&nbsp;The VP will find the next wave of innovative, high value solutions for the organization, continue to build on new channels such as mobile, communities, collaboration tools, and knowledge management, and drive change through AI/ML technologies and innovative ways to unlock value from Data.Responsibilities<ul><li>Define and execute the future B2B Sales (Channel) Experience </li><li>Drive a strategic product vision and roadmap for a global customer relationship management platform for Enterprise Comms &amp; MarTech Experiences (ECMX), Global Merchant Services, and Global Network Services</li><li>Coach, lead and develop high performance global product management teams across multiple platforms including Salesforce, Outreach, Data, and AI/ML</li><li>Build expertise in the businesses we serve, and help partners understand the value of the platform to achieve their objectives </li><li>Define and analyze customer journeys, metrics, objectives, key results, and productivity gains that inform the success of the solutions delivered</li><li>Identify innovative platform and ecosystem capabilities that would benefit the field community; support value definition of such solutions and incorporate into the product strategy as appropriate</li><li>Build meaningful and trusted partnerships with our business partners to help inform and drive the direction of the product</li><li>Oversee and continue to mature the product operations capability</li><li>Partner closely with partner-product and engineering organizations to enable collaborative and efficient product delivery</li><li>Level-up existing markets to a global standard platform</li><li>Work with and influence cross-functional stakeholders to break down barriers and deliver products with speed and agility</li><li>Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm</li></ul>Requirements <ul><li>· A Product Mindset – and experience defining and leading execution of front-office capabilities for field-based sales organizations in a regulated environment</li><li>· An understanding of CRM platforms and emerging trends in Sales and Marketing automation, and techniques in how to apply them to a field sales business</li><li>· &nbsp;Functional understanding of the Salesforce platform, the ecosystem, and its capabilities</li><li>· Exceptional written and verbal communication skills, especially at the Executive level</li><li>· Digital product development, customer journey definition, process mapping, and capability framework development experience </li><li>· Ability to distill complex concepts and business needs into prioritized, implementable value-based components</li><li>· Experience establishing and driving governance in an enterprise environment</li><li>· Change agent not afraid to challenge the status quo with proven record of driving change through an organization at scale </li><li>· Ability to build relationships and influence broadly across the organization</li><li>· Background in technology or capability development a plus</li><li>· Ability to engage and inspire a team, attract and retain subject matter experts</li><li>· Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain position</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $275,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

eCRMs VP - Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further.You’ll do more than the expected. You’ll do the unexpected.One App is the enterprise web framework that powers American Express’s digital experiences. It’s a fresh take on web application development which consists of a Node.js server that serves up a single page app built using React components and makes use of Holocron, our library for building and composing microfrontends) to allow for code splitting via independently developed, tested, and deployed Holocron Modules (microfrontends).Our goal is to provide a web application framework for building fast, scalable, secure, and modular experiences. Leaving the tooling to us so our users can focus on what matters - delivering performant, maintainable digital experiences.We are looking for a JavaScript engineer who has great understanding of Node.js &amp; React. Here’s just some of what you’ll be doing:· Developing an enterprise web framework· Providing support for said framework to 1,000+ engineers, including training· Designing intuitive, functional and extensible APIs· Building cross platform components and libraries for future reuse and open source· Optimizing software for maximum performance across a vast array of web-capable devices and browsers as well as servers.· Automating builds, testing, deployments and otherwise manual processes· Thoroughly reviewing pull requests and identifying breaking changesRequirements:· Ability &amp; aptitude for solving complex problems with simple solutions· Forward thinking that anticipates the needs of our users &amp; the enterprise· Communication skills to teach users, both in writing and speaking· Open source mindset, understanding of how/when to split functionality into reusable libs that can benefit the whole OSS community beyond the enterprise· Strong proficiency in JavaScript, Node.js &amp; React, including DOM manipulation and the JavaScript object model· Knowledge of Accessibility and Web Standards· Understanding of React and its core principles· Familiarity with newer specifications of ECMAScript· Experience with common JavaScript development tools such as Babel, Webpack, NPM, yarn, etc.· Experience with Github Actions and understanding of DevOps practices and CI/CD pipelines.· Experience writing automated tests including unit, integration, visual and performance testing.· Ability to understand business requirements and translate them into technical requirements· Ability to perform benchmarking and optimization· Stay updated with the web frameworks and industry trendsDesirable traits:· Experience architecting &amp; building and high performance, high quality software designed for enterprise capacity.· Has existing OSS contributions or created libraries that work outside of their application.· Solid grasp of security best practices· Knowledge of performance optimization techniquesSalary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws,&nbsp;American Express may provide visa sponsorship for certain positions

Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.The Tock Account Management team is looking for an Implementation Specialist to play a vital role in the successful onboarding of Tock customers. In this role, you will be responsible for managing the full implementation process from contract signing to go live. You will deliver an exceptional onboarding experience, demonstrate a proficient level of product knowledge, and deliver well-scoped tasks within projects with supervision. Responsibilities: ● Manage the end-to-end implementation and onboarding process for all customers, from initial planning to go-live and transition to post-implementation support. ○ Configure customer dashboards, host onboarding meetings, and train end-users. ○ Conduct training sessions and workshops for clients to ensure they are fully equipped to use our solutions effectively. ● Monitor customer success; identify any at-risk customers and triage to find a resolution. ○ Analyzes and anticipates customer needs to appropriately identify and present solutions in real time. ○ Listen to understand customer needs/wants and share with the internal team. ● Coordinate with cross-functional teams, including sales, imports, product development, and support, to ensure a smooth and successful implementation. ● Oversee and coordinate escalation and incident management. ○ Organize, investigate, and resolve issues in a timely and effective manner. ● Develop detailed project plans, including timelines, resource allocation, and risk○ Monitor project progress and performance, making adjustments as necessary to meet project goals. ● Identify opportunities for process improvements and implement best practices. ○ Participate in initiatives to scale operations. ○ Proactively think of ways to improve products and/or processes and share with the internal team. ● Be a team player and support sub-team and department initiatives that impact company-wide goals. ● Exhibit integrity, promote a positive environment, and respect for Tock employees at all levels.Who We’re Looking For ● Bachelor’s Degree required ● At least 1 year of implementation/customer service in B2B software (SaaS preferred) ● Project management experience (e.g., lead meetings, provide status reports, develop and manage project plans, track issues/risk logs, etc.) ● Ability to understand the terminology used in the hospitality industry ● Experience building and managing customer relationships, including interacting with all levels of management ● Must be a quick learner with the ability to multi-task in a fast-paced environment ● Outstanding communication and interpersonal skills ● Must possess strong analytical, problem-solving and writing skills ● Experience analyzing data and providing answers to ad-hoc customer questions ● Strong work ethic and high level of professionalism ● Experience using Salesforce and Excel Tock’s Growth ● Awarded Fast Company's "Most Innovative Companies" in 2021 ● Awarded Built In’s “Best Places to Work” in 2020, 2021, and 2022 ● Awarded America’s Hottest Brands of 2020 by AdAge ● Won Chicago Tribune's "Game Changer" Award for industry innovation ● Reached a global customer base of 30 countries operating in 200+ cities ● Processed over $1 billion in prepaid reservations ● Named one of 2019's 50 Startups to Watch ● Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food &amp; Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and moreAbout Tock Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe. Our Commitment Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Implementation Specialist

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?Global Treasury, a segment of the American Express Finance group, is responsible for managing a balance sheet that provides a competitive advantage for the company. This includes managing liquidity and capital to support our business; delivering cost-effective, diverse, and resilient funding; and identifying, measuring, and addressing financial and operational risks.The American Express National Bank (AENB) Treasury, a segment of Global Treasury, drives sound banking balance sheet management to support the Bank’s business strategy while meeting their regulatory requirements. The team maintains robust governance practices and processes, drives process enhancements, engages in automation/technology initiatives, and considers evolving regulatory expectations, while supporting the long-term growth of the Bank. As a member of the AENB Treasury team, the colleague will have a unique opportunity to work across Treasury and Finance functional areas to support balance sheet governance.&nbsp;The Manager will support managing AENB’s capital in accordance with regulatory and policy requirements while playing a key role in creating the annual capital plan, monthly planning scenarios, quarterly capital ratio analysis and reporting, stress testing exercises, and a wide range of other balance sheet/capital analyses.Key Responsibilities:<ul><li>Assist in developing and implementing the Bank’s capital strategy, including the annual capital planning process, ongoing quarterly capital adequacy assessments and capital distribution recommendations.</li><li>Support capital forecasting and stress testing activities including monthly forecast updates, macroeconomic stress testing and event stress testing.</li><li>Assist in developing Committee and senior management presentations. </li><li>Support efforts to understand, document and size the impacts of new regulatory requirements.</li><li>Collaborate with colleagues across the enterprise (e.g., Corporate Planning, Controllership, Global Risk and Compliance) to drive results, meaningful analytics, and insights.</li><li>Ensure AENB capital planning processes are well controlled and documented (policy and procedure documents).</li></ul>Minimum Qualifications<ul><li>We are seeking a fast learner with a proven track record of delivering quickly on multiple initiatives.</li><li>A professional with strong financial acumen, an ability to drive insights through strong analytics.</li><li>A self-starter who is intellectually curious and pays attention to the details.</li><li>Strong problem-solving skills and a can-do attitude.</li><li>Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and time management.</li><li>Strong documentation and communication skills. with the ability to convey complex ideas into understandable and actionable messages.</li><li>Highly proficient in PowerPoint and Excel and TM1 (experience with data analytic and visualization tools a plus).</li></ul>Preferred Qualifications<ul><li>At least 3 years of capital management experience in a Bank Treasury environment.</li><li>Knowledge of regulatory capital and risk-weighted asset is preferred. </li><li>Bachelor’s or Master’s degree in accounting or finance.</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue&nbsp;visa sponsorship for this position.Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager - Treasury

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?As Sr Manager – Digital Product Ops, you will lead critical workstreams in the strategic Authorizations Modernization Program (AMP) to transform AXP’s authorization business process and platforms from legacy mainframe to modern distributed cloud native design. You will work with cross-functional program/project teams to ensure the desired results are achieved, actively overseeing journey delivery, testing and migration. This role requires strong organizational, problem-solving and stakeholder leadership skills and should have the ability to influence across multiple levels of leadership. The incumbent must work well in a dynamic, sophisticated environment and under deadline pressures and be able to coordinate the efforts of a large agile team. The incumbent will work closely with a wide array of Strategy, Product &amp; Technology teams, as well as partner in areas such as Servicing, Non-Risk, and Operational Risk.Key Responsibilities:<ul><li>Support the Program Management Office, including planning and coordinating activities, through all phases of the software delivery life cycle for the migration of journeys from CAS to AMP.</li><li>Lead journey progress for Fraud, Non-Risk &amp; Platform journeys.</li><li>Drive clear, transparent program communications using dashboards and status reports.</li><li>Partner with key stakeholders in Product &amp; Solution Management to document and track Capabilities &amp; Features.</li><li>Build and leverage relationships with key project stakeholders across multiple lines of business.&nbsp;</li><li>Identify gaps in existing processes and implement improvements.</li><li>Be an influencer and a self-starter with the ability to lead the program without the need for explicit direction.</li></ul>Minimum Qualifications:<ul><li>Experience in the Credit or Fraud Risk domain, having executed transformational or change management roles.</li><li>Experience in delivering large and complex projects in matrixed organizations and interacting with teams across all lines of defense.</li><li>Strong problem-solving skills: ability to see the big picture while focusing attention on critical details.</li><li>Demonstrated ability to successfully manage multiple priorities under pressure.</li><li>Excellent Microsoft Suite skills (i.e., PowerPoint, Excel, Word).</li><li>Ability to lead informed technical discussions with engineering teams within and outside the Risk organization.</li><li>Degree in business administration, computer science, engineering, or a related technical discipline is preferred.</li><li>SAFE, Project Management Professional (PMI) or equivalent Project Management certification is preferred.</li></ul>Leadership Skills:<ul><li>Excellent relationship and influence management skills with the ability to build productive relationships across teams and levels of seniority.</li><li>Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.</li><li>Ability to communicate key risks to colleagues, business partners, and senior leaders.</li><li>Strong verbal and written communication skills.</li><li>High energy, an optimistic attitude, and a good sense of humor.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager-Digital Product Operations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.American Express’s Global Financial Crimes Surveillance Unit (GFCSU) and the US Investigations Unit (USIU), within Global Financial Crimes Compliance (GFCC), in partnership provide end-to-end support and oversight of global financial crimes investigations. In conjunction with GFCC partners, the GFCSU and USIU develop and implement automated transaction monitoring rules, reports, and other processes designed to identify activity potentially indicative of criminal behavior. The GFCSU and USIU also investigate potentially suspicious financial activity and, when appropriate, file suspicious activity reports (SARs) with the Financial Crimes Enforcement Network (FinCEN), which is part of the U.S. Department of the Treasury, and/or refers matters to internal compliance partners for review and reporting globally. In addition, the GFCSU and USIU manage risk associated with politically exposed persons and persons and entities on core sanctions and risk lists through regular screening, and manage risk associated with improper payments that could be indicative of bribery, corruption, or other illicit activity by reviewing internal American Express payments and expenditures. The GFCSU and USIU together perform a critical role in ensuring that American Express complies with all applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, and the Foreign Corrupt Practices Act, and provides law enforcement with key information for the investigation and prosecution of money laundering and terrorist financing, credit card fraud, identity theft, and other criminal activity.Job responsibilities<ul><li>Develop and maintain adequate and up to date knowledge of the financial crime environment</li><li>Develop a team of analysts in the USIU, including providing training and coaching, monitoring team and individual performance, and supporting team dynamics</li><li>Work closely with the other GFCC, USIU and MCO leaders to manage change, including building processes, identifying potential process improvements, and implementing solutions</li><li>Analyze large quantities of information, identifying trending and opportunities, managing in an ever-changing environment, and transitioning new workflows to the team</li><li>Conduct case reviews and investigations to ensure compliance with policies and procedures as well as timeliness of the individual work product</li><li>Enable the right training and the proper awareness of the financial crime environment for all team members</li><li>Serve as a financial crime subject matter expert and point of contact for globally dispersed FIU colleagues</li></ul>Minimum Qualifications<ul><li>3+ years of work experience in a financial services or payment institution in any of the following areas: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, enhanced due diligence, or law enforcement</li><li>Experience with Microsoft Office, including Word, Excel, and PowerPoint</li><li>Effective communication and excellent writing skills</li></ul>Preferred Qualifications<ul><li>Bachelors/University degree </li><li>6+ years of work experience in a financial services or payment institution in any of the following areas is highly preferred: Anti-Money Laundering, Suspicious Activity Reporting, financial crime, KYC, enhanced due diligence, or law enforcement</li><li>Experienced people leader, capable of driving performance by coaching and motivating people for success, identifying their strengths and opportunities</li><li>CAMS certified or equivalent preferred</li><li>Project management experience</li><li>Ability to demonstrate strategic thinking, implement innovation and change, introduce and champion new processes</li><li>Ability to handle sensitive information in a confidential and professional manner</li><li>Strives for excellence and willing to take on additional responsibilities to produce outstanding work</li><li>Maintains a positive attitude regardless of the circumstances</li><li>Ability to influence, gain support, and resolve conflict</li><li>A strong candidate will also be able to manage multiple tasks simultaneously; be an enthusiastic self-starter; and deadline-driven team player</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Compliance; Anti-Money Laundering

You Lead the Way. We’ve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague share in the company’s success.Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong. Join #TeamAmex and let’s lead the way together.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences. The team partners with a variety of third parties including agencies and vendors that support the delivery of these innovative brand moments and experiences. The Senior Manager, Process Strategy, Enablement &amp; Governance, will lead the development, standardizing, documenting and improving of processes that serve as the foundation for various key workstreams across GABM. The colleague will advise business colleagues across GABM to ensure new projects, programs and benefit enhancements are developed in the right way with consideration for American Express Policies and risks that should be contemplated as part of insights development, planning, marketing &amp; advertising execution. The colleague will also be responsible for developing the GABM colleague learning agenda and curriculum and training colleagues on critical standard marketing operations and processes across the team. The colleague will be a liaison with Control Management and will act as PMO for GABM wide audit and compliance initiatives. Job responsibilities will include:<ul><li>GABM/Marketing Process Development, Evaluation and Standardization </li><li>New project/program evaluation and advisory</li><li>PRSA, SOP &amp; ORE advisory for business leaders</li><li>Communication strategy development &amp; dissemination of the GABM COE Guidelines</li><li>Ensure GABM’s adherence to American Express Policies and corresponding program management - i.e. Complaints, Record Retention, Digital Accessibility, Artificial Intelligence, etc.</li><li>Project manage Audit &amp; Compliance related initiatives</li><li>Establishment of GABM Colleague learning curriculum; facilitate colleague training on centralized GABM processes</li></ul>Preferred Qualifications<ul><li>Strategic, big-picture problem solver with strong business acumen and high degree of creativity. </li><li>Resourceful self-starter who thrives in ambiguity; Ability to create structured outputs from white space questions</li><li>Accomplished communicator and storyteller with the ability to understand the audience, structure effective presentations, and relate complex policies to business initiatives in a palatable way</li><li>Strong PowerPoint Skills</li><li>Ability to partner effectively with business leaders and devise solutions to complex business challenges</li><li>Proven relationship-builder with strong consultative and collaborative skills </li><li>Strong project management skills with consistent record of successfully achieving results on complex, large-scale, cross-functional initiatives</li><li>Direct or adjacent management Consulting experience </li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager, Process Strategy, Enablement & Governance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?Regulatory Change Management&nbsp;<ul><li>Collaborate with internal counsel with the end-to-end process of regulatory change management.  </li><li>Partner with colleagues across multiple lines of business to&nbsp;identify&nbsp;applicable regulatory changes and manage regulatory change projects.  </li><li>Provide support to Line of Business Compliance Officers relating to regulatory change management processes.    </li><li>Execute a strategy to review and summarize laws, rules, and regulations into clear, concise bundles.    </li><li>Communicate with Subject Matter Experts to integrate the laws, rules, regulation summaries into the Enterprise Risk Taxonomy.    </li><li>Leverage various compliance technology systems.   </li><li>Recognize when a risk, issue, or incident requires escalation to higher levels of management or external partners,&nbsp;facilitating&nbsp;timely&nbsp;decision-making and&nbsp;appropriate mitigation&nbsp;actions across the organization.   </li><li>Application of relevant general laws, regulations, and standards affecting risk management of large banks to include regulatory frameworks and expectations.   &nbsp;</li></ul>Laws, Rules, and Regulations Library Management&nbsp;<ul><li>Support the management and maintenance of an inventory of globally applicable laws, rules, and regulations.    </li><li>Assist Internal Counsel with the identification of applicable Laws, Rules, and Regulations.&nbsp;</li><li>Utilize GenAI tools to bundle legal authority into precise Requirements.    </li><li>Partner with Internal Counsel to finalize draft bundle summaries.   </li><li>Review change alerts and assess if changes impact the laws, rules and regulations inventory.   </li><li>Collaborate with Legal, Compliance, and third-party vendor teams to ensure the accuracy and completeness of the regulatory inventory scope and content.  </li><li>Leverage compliance technology systems to complete day-to-day tasks.    </li><li>Assist in the development metrics to monitor inventory status, providing reporting on legal requirements, regulatory gaps, and implementation progress. &nbsp;</li></ul>Minimum Qualifications:<ul><li>Bachelor’s degree, with a preference in Law, Compliance, Business, or a related field required</li><li>3+ years of compliance, legal or related field experience required.</li><li>Experience with banking products&nbsp;</li><li>Experience with Microsoft Office products including Excel, PowerPoint, and SharePoint.</li></ul>Preferred Qualifications:&nbsp;<ul><li>Strong analytical and logical reasoning skills required.   </li><li>Experience in a large, complex financial institution preferred.   </li><li>Legal reading/writing experience preferred.  </li><li>Relevant professional certifications or certificates preferred.  </li><li>Basic knowledge of regulatory frameworks applicable to global financial services and payment institutions (e.g., Basel III, GDPR, AML, PSD2, FATCA).  </li><li>Experience with legal inventory management preferred.   </li><li>Strong communication and presentation skills with the ability to convey complex regulatory information to colleagues.  </li><li>Ability to break-down a complex problem into components, solve them by potentially using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with transparency and integrity.</li><li>Excellent storytelling and visualization skills.</li><li>Self-starter and independent thinker with strong critical reasoning skills and the ability to navigate ambiguity with confidence.   </li><li>Ability to effectively manage multiple and often conflicting priorities under tight timeframes.  </li><li>Experience supporting risk exam management processes and/or project management a plus.  </li><li>Proven capacity to engage effectively with all levels of management and foster strong relationships.  </li><li>Demonstrated experience and competency in the assessment of risks and controls;  </li><li>Strong written and verbal communication skills. </li><li>Demonstrated integrity, innovation, teamwork, and excellence  </li><li>Relevant compliance certifications are preferred (e.g. Certified Regulatory Compliance Manager (CRCM),).&nbsp;</li><li>Strategic thinking and a proactive approach to regulatory change and legal inventory management. </li><li>Strong project management and organizational skills. </li><li>Proficiency&nbsp;with compliance systems, regulatory change management platforms and tools preferred (e.g., Thomson Reuters Regulatory Intelligence, CUBE, Archer).  </li><li>Excellent interpersonal skills to influence and collaborate with stakeholders at all levels. &nbsp;</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst-Compliance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology of #TeamAmex.Who we are:The&nbsp;Global Servicing&nbsp;group at American Express is entering into a new phase of technology transformation driven by opportunities to innovate in the space of servicing. If you have the talent and desire to deliver innovative products&nbsp;and services at a rapid pace, with hands on experience and strategic thinking, in areas of high performance distributed computing, cloud computing, and modern software engineering, join our leadership team to be part of our transformation journey.What we’re looking for:You’re a talented, creative, and motivated engineer who loves developing powerful, stable, and intuitive apps – and you’re excited to work with a team of individuals with that same passion. You’ve accumulated years of experience, and you’re excited about taking your mastery of Java, Python to a new level. You enjoy challenging projects involving big data sets and are cool under pressure. You’re no stranger to fast-paced environments and agile development methodologies – in fact, you embrace them. With your strong analytical skills, your unwavering commitment to quality, your excellent technical skills, and your collaborative work ethic, you’ll do great things here at American Express.Minimum Qualifications:<ul><li>Communicates, collaborates, and proactively engages with teammates (and cross-functional teams alike) to ensure requirements are delivered on-time.</li><li>Accountable to team for delivery of quality work.</li><li>Degree in Computer Science with at least 6 years of relevant experience.</li></ul>Preferred Qualifications:<ul><li>Strong analytical skills and programming skills.</li><li>Solid Engineering Principles (OOP/Func Paradigms, TDD, DDD, SoC, Microservices, Caching Strategies).</li><li>Experience with languages: Java, Python (optional).</li><li>Experience with Reactive Framework like Vert.x.</li><li>Experience with relational database engines (ie: MySQL, Postgres, MemSQL).</li><li>Experience with NoSQL databases (e.g. Couchbase).</li><li>Experience with container technologies and runtimes (docker, containerd, Kubernetes, EKS, ECS, etc).</li><li>Experience with CICD pipelines (ie: Jenkins/CircleCI/XLR/Git/GitHub Actions).</li><li>Experience with different architectures: (ie: mvc, microservices, async/event-based, task-based, workflow-based, ETLs, data pipelines) a plus.</li><li>Experience with highly available, reliable, and secure APIs, services.</li><li>Experience with cloud-based infrastructure resources (DevOps, CloudOps, SecOps, or SRE experience a plus).</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Java Engineer, Global Servicing Technology

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver unique differentiated value for Merchants and Advertisers to reach these high-spending Card Members in the digital channels where they engage with American Express, delivering deep insights and maximizing results. Through this complete marketing solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs.We are seeking a commercially minded Director of US Advertiser Analytics to lead the strategic analytics function supporting our merchant partnerships and the adoption/sales of Card-Linker Offer (CLO) / AMEX Offers solutions. In this highly visible and client-facing role, you will work together with Business Development, Customer Success and Product to develop compelling data-driven insights that unlock growth opportunities for merchants, optimize campaign performance, and shape our CLO value proposition.&nbsp;The successful candidate will be a bridge between data and dealmaking – influencing revenue outcomes by helping merchants/advertisers understand the measurable impact of their spend and how CLO programs can drive incremental growth and return on advertising spend.&nbsp;This role requires a strong focus on defining efficient growth opportunities, critical advertiser-specific nuances, an ability to lead advertiser prioritization and strategic account planning. Core to this is stakeholder management, clear communication, and data-drive perspectives.&nbsp;Ideal candidates will have analytics or consulting backgrounds, experience directly working with card networks or transaction data and familiarity with CLO platforms, affiliate marketing, or bank loyalty ecosystems. Leadership experience is highly desirable.Key Responsibilities<ul><li>Act as the analytics lead in strategic merchant / advertiser conversations, providing pre-sales insights, performance forecasts and ROI modelling.&nbsp;</li><li>Ability to spot under-leveraged audiences, valuable segments, untapped offering constructs and CLO specific trends that drive ROI</li><li>Understand advertiser’s KPI’s (Brand lift, ROI, conversion) and how to translate their goals into measurable campaign objectives using 1st, 2nd and 3rd party data. </li><li>Ability to partner with product, sales, and marketing teams to identify trends, generate hypotheses, and articulate how insights align with advertiser objectives and Amex Offers’ overall growth strategy.</li><li>Deliver post-campaign analysis and insights that quantify lift, incrementality and customer behavior change.</li><li>Partner closely with Business Development, Customer Success, Product and broader analytics teams to refine and evolve AmEx Offers &amp; Digital Media value proposition.</li><li>Deliver insights more broadly Influence go-to-market strategies by identifying vertical-specific trends and merchant priorities.</li><li>Proven leadership in managing analysts or cross-functional initiatives. Able to mentor others in both technical skills and the art of insight-driven storytelling. Lead and mentor a team of 4+ US-based managers and analysts.</li><li>Skilled in presenting insights to both technical and non-technical audiences, including senior leadership and external partners.</li><li>Experience designing and interpreting A/B tests and incrementality studies to understand offer impact and optimize future targeting.</li></ul>Preferred Qualifications<ul><li>8 – 12 years in analytics, consulting or data science roles, with some experience in client-facing, commercial context.</li><li>Bachelor's degree</li><li>Proven experience supporting revenue or sales teams; preferably in Ad Tech, Card-Linked Offers, Payments, or loyalty marketing</li><li>Expertise in SQL, Excel, and data visualization tools (e.g. Tableau, Power BI, Looker); Python is highly desired.</li><li>Deep understanding of marketing measurement</li><li>Strong commercial acumen with the ability to balance statistical rigor with business pragmatism.</li><li>Prior leadership experience.</li></ul>Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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