Advisor I, Financial Aid Campus Support and Call Center

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

• Opportunity through financial resilience
• Leading in academic excellence
• Strength in culture and talent development
• Connections through bridges of prosperity

Great Colleges to Work For®

Lone Star College System is proud to be recognized as a Great Colleges to Work For® institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Lone Star College-North Harris

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more at LoneStar.edu.

Lone Star College-North Harris, nestled on 200 acres of piney woods, is the original college in the Lone Star College System family. Serving the community for more than 50 years, LSC-North Harris offers more than 60 programs of study, including university-transfer and numerous education courses and programs. LSC-North Harris is keenly focused on leading-edge technology in emerging technical job fields.

The address is 2700 W.W. Thorne Drive, Houston, TX 77073. All applicants must reside in Texas.

PURPOSE AND SCOPE:

The Advisor I, Campus Support and Call Center Financial Aid (FA) provides information to students and parents about financial aid functions, timelines, and eligibility, triaging students to appropriate staff as needed. Provides excellent customer service and communicates effectively with internal and external customers regarding regulations, policies, and procedures as outlined by the United States Department of Education and Lone Star College. Ensures all system, campus and state policies and practices are correctly carried out.

ESSENTIAL JOB FUNCTIONS:

• Resolves student inquiries in person, over the phone (call center setting) and/or email and documents all necessary information according to office standards
• Collects, analyzes, evaluates, and verifies financial aid data and documents submitted by students
• Certifies student enrollment, ensuring adherence to academic progress policies and eligibility requirements; initiates appropriate adjustments to individual student financial aid
• Researches current State and Federal regulations to keep up-to-date and determines the application of regulations to specific student circumstances
• Prepares and reconciles a variety of reports, business correspondence, records, and/or other related documents
• Participates in preparing for and facilitating financial aid workshops and presentations
• Counsels students, and others, regarding eligibility requirements of financial aid
• Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal and customer Service skills
• Excellent verbal and written communication skills
• Strong attention to detail and organization skills
• Ability to use software products
• Ability to work on multiple projects
• Ability to maintain a high level of confidentiality

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards
• Position may rotate between office and call center locations

REQUIRED QUALIFICATIONS:

• Bachelor's degree and at least 1 year of experience, or an equivalent combination of education and experience
• Must be in good standing with the Department of Education
• Must successfully complete Federal Student Aid Fundamentals Training Series course upon hire

PREFERRED QUALIFICATIONS:

• Experience working in a call center
• Experience working financial aid for a higher education institution

Hiring salary range is $38,761 to $44,575

Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.

Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:

• Length of time (specific months and years) of employment
• If the position was full time or part time
• If the position was paid or unpaid
• Level of degree completed including date earned.
• Unofficial transcript for highest earned degree

Additionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.

Go to the Job Search page, click on `My Activities¿ at the top of the page. Under My Cover Letters and Attachments you will click on `Add Attachment.¿ Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are long term postings. To ensure you are receiving notifications on your application(s), you will need to opt into receiving system-generated notifications on your applicant profile.

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify.

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.