Membership Services Specialist
The University of Central Missouri is an equal employment opportunity employer
Membership Services Specialist
Description
Reporting to the Assistant Director of Strategic Partnerships, this position supports the daily activities of managing the membership of KMOS PBS. Under the direction of the Assistant Director of Strategic Partnerships, this position receives members via telephone or in person, determine the nature of the member's business and either transact the member's request or refer member to appropriate staff member. Responsible for handling changes in name, address, and other pertinent information. Identify, research and resolve member issues. Follow-up on member inquiries not immediately resolved. Provide member with accurate and complete answers. Responding to member emails in a timely and professional manner. Supports membership programs and events
Examples of Duties
45%
- Provide excellent customer service to viewers, donors, and the general public with phone, letter, and email responses to questions and concerns.
- Contacting donors to update general payment and contact information.
- Coordinates Thank you gift research, ordering and fulfillment.
- Use discretion in handling sensitive and confidential information.
45%
- Perform daily, weekly and monthly gift processing tasks such as importing transaction reports from PBS , processing daily donations into KMOS Allegiance Membership Database and liaising with the UCM Foundation on all gifts and gift processing procedures.
- Assist with data entry to manage incoming donations and maintain accurate and complete records of member information
5%
- Assist with coordination of live pledge nights, including scheduling phone bank volunteers, providing comprehensive on-site pledge system training, responding to volunteer questions and concerns.
- Assist with the implementation of station events.
5%
- Collaborate with the Assistant Director of Strategic Partnerships and other departments to accomplish the stations mission.
- Conduct daily business and represent the station with a professional demeanor at all times.
Typical Qualifications
Education:
- High school diploma or equivalent
- Bachelors degree in the following field(s) of study: Business, Finance, Education, Customer Service Based Industry such as Tourism preferred
Experience:
Four (4) years of experience in a customer focused industry (retail, tourism, etc). required.
Experience with a non-profit industry is a plus.
PBS experience preferred.
Supplemental Information
Working Hours and Days:- M-F 8AM-5PM
- Occasional night or weekend work.
Special Instructions:
Full-time staff & 12-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks paid vacation per year; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
9-month faculty benefits-eligible position: Benefits include competitive salary; health, dental, vision, life insurance, AD & D, long-term disability; 3 weeks of accrued sick leave per year; 13 paid holidays; retirement; and generous education assistance for an employee, spouse and dependent children taking classes at UCM.
Part-time benefits-eligible positions: Benefits include generous education assistance for the employee.
Temporary, adjunct, student employment, or graduate assistant positions: Benefits are not included.
Completed UCM online application for employment required. Incomplete applications will not be considered.
A review will begin immediately and continue until filled unless indicated otherwise.
NOTE: A background check is required for the selected candidate of all staff, faculty, adjunct, and temporary positions and any job offer is contingent on the results of this check. Student employees and graduate assistants do not require a background check to be conducted prior to employment.
The University of Central Missouri is an Equal Opportunity Employer.
Benefits
Our faculty and staff are the universitys most valuable asset, and our goal is to provide a robust Total Rewards Program designed to help them maintain a happy, healthy, and productive lifestyle.
Highlights from UCM's total rewards package for full-time employees include:
32% (staff) and 6% (faculty) defined retirement contribution, paid by the university;
Voluntary Tax-Sheltered Annuity (TSA) programs (403(b) and 457(b)) that allow eligible employees to make additional pre-tax contributions to a retirement plan;
Employees can earn up to full tuition (15 credit hours) for themselves per academic year. Full-time employees are also eligible for up to $175 towards non-credit courses each fiscal year. Employees can earn up to full tuition for their dependents;
Comprehensive medical, dental, and vision plans that begin on the first of the month following your date of hire. Basic dental and vision insurance paid at 100% by the university;
Available Health and Dependent Flexible Spending Accounts;
University-paid basic life insurance (including accidental death and dismemberment) and short-term and long-term disability insurance coverage;
Generous leave accruals that begin accruing on your start date, plus 14 paid holidays per year.
The UCM Childcare Center on the Warrensburg campus can provide faculty, staff, and students quality care for their children ages six weeks to 10 years.
The Student Recreation and Wellness Center (SRWC) is free for all employees and is located on the Warrensburg campus.
An Employee Assistance Program is available to all employees and their immediate family members to help assist with personal challenges you may face in your daily life;
UCM offers an Employee Discount Program through Working Advantage.
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