Senior Retail Enablement Specialist

Overview

POSITION SUMMARY:

The Senior Retail Enablement Specialist is a key role focused on developing and supporting the success of our sales and service professionals. They will work closely with individuals and teams to ensure consistency in day-to-day operations, improve performance, enhance skills, and maximize sales/service potential while ensuring compliance with banking regulations, internal policies and guidelines. The Senior Retail Enablement Specialist partners with teams across the credit union to deliver impactful coaching, training, and ongoing support, fostering continuous improvement. Directly responsible for development and maintenance of Retail policies, procedures, best practices, and guidelines. Provides coaching and day-to-day support for Retail professionals in delivery of their duties as well as participates in projects led by and/or impacting our Retail teams. Strong organizational abilities, attention to detail, and communication skills are essential. A deep understanding of retail banking processes, problem-solving abilities, and leadership skills are required to engage effectively with team members and management at all levels. This serves as the central point of coordination between Retail teams and internal departments to ensure effective change management and smooth communication.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package.

Responsibilities

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